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Account & Billing

Manage your account, invoices, payments, and billing settings.

Store Credit Card Information

Billing Records (CDR)

Receipts

13 articles ∙ 2 categories

Apps & Integrations

Guides for SIPcity apps, third-party softphones, and Teams.

Call History

Getting Started with the Web App

Bria Softphone Configuration

30 articles ∙ 3 categories

Calling Features

How to use and set up calling features like IVR and many more.

Time Zones

Call Screening

Simultaneous Ring

31 articles ∙ 6 categories

Devices

Set up supported phones, headsets, and hardware.

Device Provisioning for Grandstream ATAs

Feature Shortcodes

Manual Setup for Grandstream ATAs

12 articles ∙ 4 categories

Faxing

Set up and manage virtual fax (vFax) and fax settings.

Virtual Fax (vFax) and T.38

Configure Your Virtual Fax (vFax)

Fax Profile Settings

4 articles

Getting Started

Essential guides to help you set up and start using SIPcity.

Bootcamp 1 – Personalise and Customise

Bootcamp 2 – Manage Your Inbound Calls

Bootcamp 3 – Manage Your Outbound Calls

4 articles

PBX, Peering, Ports & IPs

Technical configuration for PBXs, ports and connections.

3CX Configuration for SIPcity

Ports and IPs for SIPcity’s Network

VoIP Number Formats and Dial Plans

3 articles

Porting

Move your existing phone numbers to SIPcity.

Glossary of Local Number Porting (LNP) Terms

Porting Types

2 articles

Troubleshooting

Fix common issues and diagnose problems with your service.

SIP Error Response Codes

DTMF Issues

Why Can’t I Register My VoIP Device?

10 articles