Call Recording

On-Demand and Automatic Call Recording

Enable automatic call recordings for inbound and outgoing calls or record calls on demand.

Do I need Call Recording for my business?

SIPcity's Cloud PBX call recording digitally captures inbound and outbound calls for later playback and storage. It includes automatic audio transcription that identifies speakers and generates searchable transcripts. This powerful feature enables quality assurance, compliance, dispute resolution, employee training, and retaining verbal agreements. With easy online access to recorded calls and transcripts, SIPcity's system helps extract maximum value from your business calls.

Benefits of Call Recording for Your Business

  • Capture Every Detail: With Call Recording, you never have to worry about missing crucial details during a call. No need for frantic note-taking; instead, enjoy the conversation and focus on the person at the other end of the line. The recording will capture everything, allowing you to revisit the conversation at your leisure.
  • Improve Customer Service: Listening to recorded calls can provide valuable insights into customer interactions. This allows you to identify areas for improvement and implement changes that enhance customer satisfaction. It's like having a built-in training and quality assurance tool.
  • Prevent Disputes: Recorded calls can serve as a reliable point of reference in case of disputes or misunderstandings. Having a record of what was said by both parties can help resolve issues swiftly and fairly.
  • Compliance and Legal Protection: Recording calls may be a legal requirement for compliance purposes depending on your industry. Additionally, call recordings can protect your business in potential legal scenarios by serving as evidence of verbal contracts or agreements.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.