Introducing the SIPcity AI Voice Agent. Answer every call, book appointments, and resolve enquiries instantly — powered by Australian AI infrastructure that keeps your data local.
Our Australian-based infrastructure delivers fast, natural-sounding AI conversations with no awkward delays or lag — smooth, human-like responses.
Upload your FAQs, pricing, policies, or service information and your Agent uses this private knowledge base to deliver accurate, consistent answers—every call, every time.
All calls, messages, and knowledge stay on Australian servers. Nothing is shared with public AI platforms, and your data never leaves the country—giving you stronger privacy and complete peace of mind.
No coding or complex setup required. Start with an industry template, adjust the instructions, upload your documents—and your AI Agent is ready to work.
Built on the same Australian voice infrastructure trusted by thousands of businesses since 2010.
Beyond answering calls — your Agent can book appointments, answer on your website, and route intelligently.
Your Agent connects to Cal.com, syncing with Google Calendar, Microsoft 365, and more. Callers can check availability and book appointments instantly—no back-and-forth, no missed opportunities, no double bookings.
✔️ Cal.com
✔️ Real-time sync
Our Retrieval-Augmented Generation (RAG) technology means your Agent doesn’t guess: it searches your uploaded documents, policies, and FAQs in real-time to deliver accurate, relevant answers. The more you upload, the smarter it gets.
✔️ PDF support
✔️ Word docs
✔️ Real-time search
Extend your AI Agent beyond phone lines with our WordPress plugin (coming soon). Visitors can start a voice conversation directly from your website. It’s the same intelligent agent, seamlessly integrated.
Your Agent knows when to hand off. Seamlessly transfer calls to the right team member, another department, or a specialist agent, whether they’re on the phone or on your website.
Add FAQs, pricing, policies, or any documents your agent needs.
Set the tone, choose a voice, and define how it handles calls.
Your AI Agent starts answering calls immediately.
Give every caller a fast, professional, and helpful response, 24/7. The SIPcity AI Voice Agent is designed to be your business’s first point of contact, ensuring no enquiry ever goes unanswered.
You’re in complete control of its purpose and personality. Empower it to resolve issues independently, or have it act as a perfect receptionist, warmly greeting callers before routing them to the correct specialist. This ensures every interaction is seamless, professional, and perfectly aligned with your standard of service.
The AI Voice Agent is charged at 50 cents per minute of active conversation, in addition to your monthly SIPcity plan. Call transfers aren’t charged at the same rate — the only exception is when a call is transferred from one AI Agent to another, in which case the per-minute rate applies to the receiving Agent as well. Setup fees and monthly charges for special numbers (such as 1300 or 1800 numbers) aren’t included and apply separately where relevant. There are no setup costs for the AI Voice Agent itself and no minimum number of Agents.
Yes. All calls, transcripts, and uploaded knowledge documents stay on Australian servers. Nothing is shared with public AI platforms, and your data never leaves the country.
The AI Voice Agent is available on the Cloud Connect and Connect Plus plans. If you’re on a different plan, you can upgrade at any time to enable it — get in touch with our team and we’ll help you switch over.
PDFs, Word documents, and plain text files are supported. You can upload FAQs, pricing sheets, policies, service information, or anything else your Agent should know. The Agent uses Retrieval-Augmented Generation (RAG) to search this content in real time, so updates take effect immediately.
Yes. The Agent can hand off to a specific team member, a department, another AI Agent, or a queue — on the phone or on your website. You decide the rules.
Yes. The AI Voice Agent integrates with your existing SIPcity number, phone system, CRM, and booking tools. No new hardware required.
The AI Voice Agent supports Australian, American, and British English, as well as French, Italian, Hindi, Mandarin Chinese, Japanese, Brazilian Portuguese, and Spanish. Each Agent operates in a single language and can’t switch on the fly — to support callers in multiple languages, you set up a separate Agent for each one and configure transfers between them, so callers can be routed to an Agent in their preferred language.
Call our demo line or set up your own Agent in minutes — no setup costs, no commitment.
Hear it in action
