Getting Started with the Web App

Sign up, add numbers, create users, and start making calls with the SIPcity Web App.

This guide provides step-by-step instructions to set up your Cloud PBX account and make calls, send messages, and host video conferences using the Web App. Whether you are a new customer or an existing one, follow the steps below to complete account setup and get started.

1. Getting started

1.1 Sign Up for an Account

New customers can sign up for a Cloud PBX account and access the Web App, which provides all the features you need for your business communications.

  1. Visit the SIPcity website.
  2. Select the plan that suits your requirements from the available options.
  3. Complete the signup form.
  4. Check your email and follow the provided instructions.
  5. Set up your account.

1.2 Add Numbers to Your PBX Account

Once you have signed up, you can add phone numbers to your account.

  1. Log in to your account.
  2. Go to Switchboard.
  3. Click Add Number.
  4. Choose your Country, State, and Locality.
  5. Under Number Type, select VoIP.
  6. Select a rate plan from the Plan
  7. Click Add to save and add the number to your account.

Note: The number will be charged to your account according to the plan you have selected.

1.3 Create New Users

You can create additional user profiles for your account. Each user logs in with their own email address and receives access to the portal and its features.

  1. Log in to your account.
  2. Navigate to Profile > Contact Information.
  3. Under User Profiles, click Create new user.
  4. Fill in the following information and click Add User:
  • Name
  • Email address
  • Role
  • Account Number: Select from the list of available numbers to assign to the user.
  1. The assigned number will be integrated with the Web App, allowing the user to make calls, send messages, and perform other communication activities.

Once you add a user, a notification email will be sent to them with instructions for setting up their account password.

1.4 Set Up Your Password

New users will receive a registration email. Follow these steps to set up your account password:

  1. Check your email inbox.
  2. Open the New User Account email from SIPcity.
  3. Click the Create My Account link in the email.
  4. Set up a password for your account.

1.5 Log In to the Web App

Use your email and password to log in to the Web App.

  1. Go to the Web App.
  2. Enter your email address in the Email
  3. Enter your password in the Password
  4. Click Log in.

1.6 Configure Your Account on First Login

On your first login, complete the account setup process to configure your preferences and get started quickly.

  1. Log in to your Web App account.
  2. On the Profile page, fill in the necessary information.
  3. Click Continue to proceed to the next step.
  4. On the Number page, select the number you wish to register in the app. If a number is already assigned to your user, this step will be skipped.
  5. Click Finish to complete the setup.

1.7 Explore Web App Features

The Web App provides a comprehensive platform for all your communication needs. The main features include:

  • Calls: Make and receive phone calls with full call control features to enhance both internal and external communication.
  • Chat: Send messages and create groups to collaborate seamlessly with your team members.
  • Contacts: Sync contacts from your Google and Microsoft accounts to manage all your contacts in one place. Call your contacts directly from the app and keep a record of your interactions.