VoIP Blog, News and Updates

Allied health practitioner taking an after-hours patient call in a clinic
After-hours Phone Coverage for Allied Health
After-hours phone coverage for allied health: Australian-hosted routing, multi-practitioner rotation, clinical-risk handling. The Privacy Act 1988 test.
Allied health practice manager evaluating phone system vendors on a laptop
Phone System for Allied Health: A Buyer’s Guide
Three vendor tests for a phone system for allied health practice: Australian Privacy Principles compliance, multi-practitioner routing, after-hours call routing. AU buyer's guide.
Australian tradesperson using a smartphone beside a work van displaying an 1800 smart number
Smart Numbers Australia: The 2026 Buyer’s Guide
Smart Number Australia explained: what 1800, 1300, and 13 premium numbers cost, how to check availability via the ACMA Numbering System, and how SIPcity activates them.
NDIS Record Keeping Explained
NDIS Record Keeping Explained
Good NDIS record keeping is about more than invoices and case notes. Learn how business communications can help build a stronger operational record and support your existing documentation.
NDIS SIL Registration Deadline
NDIS SIL Registration Deadline: What Changed
With the NDIS SIL (Supported Independent Living) registration deadline introducing a strict seven-year record rule, switching to a cloud telephone network automatically secures your call logs for compliance.
Replace Your Mobile Phone for Business
Replace Your Mobile Phone for Business
Two staff, one work phone, driven across town at every shift change like it contains state secrets. There is a grown-up version of "who has the phone today", and it
EOFY Business Phone Deals: Why Month-to-Month Often Makes More Sense
EOFY phone and internet deals can look attractive, but long-term contracts often become a headache later. Here’s why more businesses are choosing flexibility over lock-in discounts.
A Cisco IP desk phone handset hanging out of a cardboard recycling box of retired office phone equipment in an Australian small business, illustrating business phone e-waste.
Cloud Phone System Footprint vs On-Premise
Most businesses think about energy use, but not telecom hardware. Here’s how moving to a cloud phone system can reduce e-waste, power consumption, and ongoing hardware replacement.
Telstra SMB Phone Exit: What It Means for You
The Telstra phone system sunset: Business SIP, DOT, and TCO365 all retiring by 2027. What affected Australian businesses need to know and how to migrate.