VoIP Blog, News and Updates

Telstra Calling for Office 365 Ending: Key Dates and What to Do
Telstra Calling for Office 365 is withdrawn on 30 November 2026. The key dates, what stops working, and how SIPcity Teams Connect replaces it before the cutoff.
Allied health practitioner taking an after-hours patient call in a clinic
After-hours Phone Coverage for Allied Health
After-hours phone coverage for allied health: Australian-hosted routing, multi-practitioner rotation, clinical-risk handling. The Privacy Act 1988 test.
Allied health practice manager evaluating phone system vendors on a laptop
Phone System for Allied Health: A Buyer’s Guide
Three vendor tests for a phone system for allied health practice: Australian Privacy Principles compliance, multi-practitioner routing, after-hours call routing. AU buyer's guide.
Australian tradesperson using a smartphone beside a work van displaying an 1800 smart number
Smart Numbers Australia: The 2026 Buyer’s Guide
Smart Number Australia explained: what 1800, 1300, and 13 premium numbers cost, how to check availability via the ACMA Numbering System, and how SIPcity activates them.
AI Voice Agent Australia: 2026 Guide for Regulated Industries
AI voice agent Australia for regulated industries. Built and operated in Australia. Data stays onshore, no US platform fees, no setup fees.
NDIS Record Keeping Explained
NDIS Record Keeping Explained
Good NDIS record keeping is about more than invoices and case notes. Learn how business communications can help build a stronger operational record and support your existing documentation.
NDIS SIL Registration Deadline
NDIS SIL Registration Deadline: What Changed
With the NDIS SIL (Supported Independent Living) registration deadline introducing a strict seven-year record rule, switching to a cloud telephone network automatically secures your call logs for compliance.
Replace Your Mobile Phone for Business
Replace Your Mobile Phone for Business
Two staff, one work phone, driven across town at every shift change like it contains state secrets. There is a grown-up version of "who has the phone today", and it
EOFY Business Phone Deals: Why Month-to-Month Often Makes More Sense
EOFY phone and internet deals can look attractive, but long-term contracts often become a headache later. Here’s why more businesses are choosing flexibility over lock-in discounts.