Introducing the Cloud PBX.

Call Flow and Call Management at your fingertips.​

Virtual Receptionist.

Direct your callers easily through your IVR or Virtual Receptionist. Easy to setup and easy to keep updated in the Cloud PBX.

Voicemail to Email.

Get your voicemails sent directly to your email so you can pick up on any device, any time.

Caller Privacy.

Choose any of your own phone numbers to appear on the Caller ID.

Call Recording.

Record individual calls or set to record all calls by default. Perfect for audio contracts and agreements.

Follow Me.

Use Simultaneous Ring to have your calls ring on your work phone, mobile and home phone.

Presence & BLF.

Let others see if you're available using Presence and Busy Lamp Field.

Music on Hold.

Upload your music or messages and make being on hold interesting and fun for your callers.

Call Queing.

Route your callers to a Call Queue, through the right team or department, until an agent is free to take their call.

Reception Console.

Take a birds eye view of your business and let everyone see your calling activity.

What is a Cloud PBX?

And why do we need it?

Historically, a PBX was a physical box, usually placed on your wall in a backroom somewhere that only technicians were allowed to touch and it was used to connect your phones, set up extensions, hunt groups, voicemail and more. 

Now we have this service available wholly online as your virtual communication system, or your virtual business phone system. Because of that, there is no more on-premise boxes and technicians on call. A non-technical administrator can login and easily set up everything. 

Connected to your VoIP Calling account, a Cloud PBX is the perfect communication system for Small to Medium Business. 

Create your Inbound Call Flow.

Never miss a call, never miss an opportunity.

Each inbound call can be treated differently and it’s simple for you to set up in the Cloud PBX. Send calls to voicemail after hours or when you’re busy, set up a simultaneous ring to always call your mobile as well, or route your calls through an IVR to a queue.

Your own Virtual Receptionist.

Direct your calls to different areas of your business with the Cloud PBX Auto Attendant. This is your virtual receptionist. Simply create your recording and then setup the call flow, like “press 1 for sales, 2 for accounts or 0 to speak with someone in our team”. It’s so easy to do.

Setup a call queue.

If you have higher volumes of inbound calls you can have these queued until your agents are available. You can let callers know where they are in the queue and anticipated wait times. You have full control of how you set this up in the Cloud PBX.

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Man setting up Call Forwarding on his computer.

Setup your Outbound calls.

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit your outbound call settings easily.

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant.

Using simple and easy to use web based tools you can configure your outbound call settings yourself.

You're in control with your Cloud PBX.

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

View your Cloud PBX call records.

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

Add numbers to your Cloud PBX account.

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

Cloud PBX

Advanced Cloud PBX Features included free.

There are no per user licence fees with SIPcity’s Cloud PBX. All you pay for is your VoIP calls.

High value features are available to you at any time via your Cloud based PBX phone system and all you have to do is set them up. You can configure these for your entire account or for individual numbers only.

Take advantage of the free features in the Cloud PBX today.

Got a spare 5 minutes?

Then you have time to get started!

Need to know more?

Get in touch with us and we’ll be happy to help out!