Features

The features you need to run your business communications easily,
with calling, messaging, meetings and more.

Your next business calling system

Simplify and modernise how your business handles calls,
with all the features, and none of the headaches.

Smart Call Routing

Make sure every call reaches the right person, every time—using ring groups, queues, geo- and time-based routing.

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Transcription

Don’t waste time listening: read your calls and have voicemails automatically converted to text and sent to your inbox.

Auto Attendant (IVR)

Greet callers with a branded menu and route them efficiently using custom options, no receptionist or manual transfer needed.

Call Recording

Record and review inbound and outbound calls automatically to support training, compliance, and service quality.

Call & Voicemail Activity

See who called and when, across users, queues, and devices, with quick access to recordings, transcriptions, and more.

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Custom Greetings

Give your callers a great first impression with your own uploaded files, voice prompts or text-to-speech intros.

Conversations that move business forward

From quick team chats to customer follow-ups, it’s all in one place.

SMS Messaging

Reach customers on the go with business texts sent from your mobile VoIP number. Fast, personal, and effective.

Team Messaging

Ditch internal email clutter. Chat instantly with colleagues in secure, dedicated channels, including groups.

Message Attachments

Share files, images, and documents seamlessly, right inside your conversations, and unleash collaboration.

Message Search

Find what was said, when it was said. Smart search across all conversations and SMS threads.

Real-Time Notifications

Stay in the loop with instant mobile and web alerts that notify you the moment a message, call, or update comes in.

Shared SMS

One number, one inbox. Collaborate with your team to reply to customers using a shared number and SMS identity.

Apps that go where you go

Work smarter with tools that connect your contacts, calendars,
and devices, wherever you are.

Mobile App (iOS & Android)

Stay connected on the go with calling, messaging, and voicemail all from your mobile device with MySIPcity.

Desktop App

Your SIPcity numbers straight from your computer, with calls, messages, meetings and more. Also available on the web.

Google & Microsoft Integration

Sync your address books so your contacts are always up to date. No importing or manual updates required.

Click-to-Dial Chrome Extension

Call contacts instantly from your browser, CRM, or email using SIPcity’s Chrome Extension, no copy-pasting needed.

Company Directory

Search your entire team directory, see who’s available, and connect in a click—perfect for multiple-location teams.

LiveAgent Integration

Bring calling and messaging into your helpdesk workflow with native SIPcity support inside LiveAgent.

Control without complexity

Securely and at scale, manage users, devices, and data with powerful tools that keep you in full control.

Management Portal

Manage users, numbers, devices, and settings from one place—with real-time visibility and full admin control.

Device Provisioning

Configure desk phones automatically with zero-touch setup—just plug in and you’re ready to go.

Bulk User Invite

Onboard your whole team in minutes by sending group invites—no need to configure users one by one.

TLS Encryption

Every call, message, and meeting is encrypted with TLS to ensure your communications stay private and secure.

Billing & Usage Overview

Easily track call usage, active numbers, and billing in real time, giving you full transparency and control over costs.

Switchboard

Add or update numbers and extensions, adjust call flows, and manage routing, all from one intuitive dashboard.

More features?
Okay, we got more features.

Virtual Receptionist

Direct your callers easily through your IVR. Easy to setup and easy to manage.

Call Recording

Record individual calls or set to record all calls by default. Perfect for audio contracts and agreements.

Music on Hold

Upload your music or messages and make being on hold interesting and fun for your callers.

Call Queuing

Route your callers to queue, through the right team or department, until an agent is free to take their call.

Voicemail to Email

Get your voicemails sent directly to your email so you can pick them up on any device, any time.

Follow Me

Use Simultaneous Ring to have your calls ring on your work phone, mobile and home phone.

Caller Privacy

Choose any of your own phone numbers to appear on the Caller ID.

Call Screening

Manage your inbound calling – accept, decline, or block specific numbers.

Reception Console

Take a birds eye view of your business and let everyone see your calling activity.
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Create your Inbound Call Flow

Never miss a call, never miss an opportunity

Each inbound call can be treated differently and it’s simple for you to set up. Send calls to voicemail after hours or when you’re busy, set up a simultaneous ring to always call your mobile as well, or route your calls through an IVR to a queue.

Your own Virtual Receptionist

Direct your calls to different areas of your business with an Auto Attendant. This is your virtual receptionist. Simply create your recording and then setup the call flow, like “press 1 for sales, 2 for accounts or 0 to speak with someone in our team”. It’s so easy to do. Too robotic? Set up an AI Voice Agent that can handle transfers with natural language and answer questions about your business.

Setup a Call Queue

If you have higher volumes of inbound calls you can have these queued until your agents are available. You can let callers know where they are in the queue and anticipated wait times. You have full control of how you set this up, and a full understanding of how long people have waited and which agent took the call.