FEATURES

Call & Voicemail Activity

One timeline for every call and voicemail

Track all activity across users, queues, and devices—complete with call details, recordings, and transcriptions.

What is Call & Voicemail Activity?

Call & Voicemail Activity gives you a full, synced view of your communications across SIPcity. See who called, when they called, which device or queue was used, and quickly access voicemail, call recordings, and AI-powered transcriptions. Activity is fully shared between devices—if you check a missed call on mobile, it’s marked as read on your desktop too. Whether it’s a direct call or one routed through a call queue, everything is logged clearly and in real time.

Why use Call & Voicemail Activity?

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Try SIPcity for free!

There's a SIPcity plan for you

This and many more Cloud PBX features are available with a SIPcity plan.
 Get in touch with us today and one of our sales specialists will reach out to you.

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