Direct your callers easily through your IVR or Virtual Receptionist. Easy to setup and easy to keep updated in the Cloud PBX.
Record individual calls or set to record all calls by default. Perfect for audio contracts and agreements.
Upload your music or messages and make being on hold interesting and fun for your callers.
Route your callers to a Call Queue, through the right team or department, until an agent is free to take their call.
Get your voicemails sent directly to your email so you can pick them up on any device, any time.
Use Simultaneous Ring to have your calls ring on your work phone, mobile and home phone.
Choose any of your own phone numbers to appear on the Caller ID.
Manage your inbound calling – accept, decline, or block specific numbers.
Take a birds eye view of your business and let everyone see your calling activity.
Historically, a PBX was a physical box, usually placed on your wall in a backroom somewhere that only technicians were allowed to touch and it was used to connect your phones, set up extensions, hunt groups, voicemail, and more.
Now we have this service available wholly online as your virtual communication system, or your virtual business phone system. Because of that, there are no more on-premise boxes and technicians on call. A non-technical administrator can log in and easily set up everything.
Connected to your VoIP Calling account, a Cloud PBX is the perfect communication system for Small to Medium Businesses.
| Feature | Description | Function |
|---|---|---|
| Conferencing | Unlimited participants, Call Recording, Transcription AI. | Cloud PBX |
| Auto Attendant | Create a personalized, efficient, and 24/7 IVR system that guides callers and enhances their experience. | Cloud PBX |
| Call Queuing | Efficient and intelligent call handling and routing | Cloud PBX |
| Do Not Disturb | Temporarily prevent incoming calls, providing users with the option to focus on tasks without interruptions. | Cloud PBX |
| Call Waiting | Notify users of an incoming call while they are already on a call, allowing them to manage multiple calls. | Cloud PBX |
| Forwarding | Redirect calls to another number or device, ensuring that important calls reach the right person or team. | Cloud PBX |
| Simultaneous Ring | Ring multiple devices simultaneously when receiving a call, ensuring that users can answer from any available device. | Cloud PBX |
| Hunt Group | Distribute incoming calls among a group of extensions to ensure efficient call handling and reduce wait times. | Cloud PBX |
| Voicemail | Allow callers to leave voice messages when the recipient is unavailable. Send to your email and use our AI-powered transcription. | Cloud PBX |
| Call Parking | Hold and “Park” the call to a garage bay for retrievial from any other phone on the system. | Cloud PBX |
| Call Screening | Verify the identity of the incoming caller. | Privacy Settings |
| Spam AI | Use the power of AI to identify and filter out spam calls, ensuring users only receive legitimate and relevant calls. | Privacy Settings |
| Preserve CLI | Maintain the caller’s original phone number when forwarding a call, preserving the integrity of the caller’s identity. | Privacy Settings |
| Caller ID | Set your Outbound Caller ID | Privacy Settings |
| Overseas Call Block | Restrict outbound calls to specific overseas destinations, controlling costs and ensuring compliance. | Privacy Settings |
| PIN Code | Implement a PIN code requirement for making outbound calls, adding an additional layer of security. | Security |
| TLS encryption | Prevent man-in-the-middle evesdropping, SIP ALG interference with trusted, encrypted signalling. | Security |
| Time Schedules | Define specific time periods for call handling, such as business hours or after-hours, to manage call routing efficiently. | Preferences |
| Time Zones | Configure time zone settings to ensure accurate scheduling and handling of calls based on geographical locations. | Preferences |
| SIP Peering | Establish a direct connection between SIP-enabled devices, enabling efficient communication and data exchange. | VoiP Connectivity |
| Registration | Supports SIP-based VoIP devices, Analog Telephone Adaptors (ATA), IP Phones, IP PBX systems, and Softphones. | VoiP Connectivity |
| Trunking | Present the CLI of another number via a registered trunking number. | VoiP Connectivity |
| Registration | Supports all SIP-based VoIP devices – IP Phones, IP-PBX, ATA and Softphones | VoiP Connectivity |
| SMS | Reach customers instantly with personalized text messages, building meaningful connections directly to their pockets. | VoiP Connectivity |
| Device Provisioning | Streamline the configuration and deployment of phones, ensuring a seamless and efficient setup. | VoiP Connectivity |
| Call Recording | Preserve every conversation. Includes AI Transcription. | Tools |
| Reception Console | Streamline call management with a birds-eye view of who’s available in your team. | Tools |
| Trace Call | Track and analyze the path of a call, providing valuable insights into call routing, performance, and quality. | Tools |
| Call Check | Verify the status and availability of a phone line before placing a call, ensuring successful connections. | Tools |
Each inbound call can be treated differently and it’s simple for you to set up in the Cloud PBX. Send calls to voicemail after hours or when you’re busy, set up a simultaneous ring to always call your mobile as well, or route your calls through an IVR to a queue.
Direct your calls to different areas of your business with the Cloud PBX Auto Attendant. This is your virtual receptionist. Simply create your recording and then setup the call flow, like “press 1 for sales, 2 for accounts or 0 to speak with someone in our team”. It’s so easy to do.
If you have higher volumes of inbound calls you can have these queued until your agents are available. You can let callers know where they are in the queue and anticipated wait times. You have full control of how you set this up in the Cloud PBX.
It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.
The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.
Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.
