VoIP Blog, News and Updates

Telstra SMB Phone Exit: What It Means for You
The Telstra phone system sunset: Business SIP, DOT, and TCO365 all retiring by 2027. What affected Australian businesses need to know and how to migrate.
Launching an AI Voice Agent for Australia
Missed calls mean lost revenue. SIPcity’s AI Voice Agent ensures every call is answered, with smart, local AI that runs entirely on Australian infrastructure.
A person holding their phone at a bar after work, surrounded by glass-like bubbles showing missed business calls and customer messages, illustrating the cost of using a personal phone for business.
Forwarding your business calls to your mobile is NOT a smart idea.
Forwarding business calls to your personal mobile sounds convenient, until customers start calling your personal number directly. Here’s where the workaround breaks down.
Gen Z Business Phone Systems: What You’re Missing
A personal mobile might start the business. It shouldn’t run the business forever. Here’s what a modern Gen Z business phone system actually does.
Young Entrepreneur’s Guide to Business Communications
Using your personal mobile for business works — until it doesn’t. This guide explains how entrepreneurs can upgrade to a more professional, scalable setup.
Smartphone on a dark surface displaying a turquoise call icon, illustrating the personal mobile number business risk for Australian founders.
Mobile Number Business Risk in 2026
One mobile number for your business, banking, and myGov? That’s a bigger risk than most founders realise. Here’s why separating personal and business communication matters in 2026.
VoIP for Philippines Virtual Assistant
Your VA might be offshore, but your customers expect a local experience. This guide explains how VoIP and shared SMS keep your business communication consistent.
SMS Sender ID Register: What Australian Businesses Need to Know
If your business sends branded SMS, new regulations could impact how customers see your messages. This guide explains the SMS Sender ID Register — and what to do before the
Phone System Mid-Sized Australian Business
Mid-sized businesses need more than off-the-shelf telco plans. Here’s how to build a flexible, cloud-based phone system that scales with your team, without the frustration.