SIPcity integrates with My Care CRM, helping Australian disability service providers connect their communications directly to participant records, staff workflows, and compliance processes. Make and receive calls, send SMS messages, and maintain full communication audit trails — all while continuing to use the systems your team already relies on.
NDIS providers rely on clear, traceable communication. Calls and messages aren’t just conversations — they’re part of participant care, compliance, and record keeping.
With the SIPcity and My Care CRM integration, your communications become part of your workflow. Staff can contact participants and carers using business phone numbers, and communication activity is logged alongside participant records.
This helps teams stay organised, accountable, and compliant — without juggling multiple tools or relying on personal mobile phones.
SIPcity connects directly with My Care CRM to add a complete cloud communication layer to the platform.
Staff can place VoIP calls directly from participant records. Incoming calls can be matched to participants, helping staff immediately understand who they’re speaking with. SMS messages can be sent from shared business numbers, allowing teams to communicate professionally and consistently.
All communication activity is logged to provide full visibility and compliance tracking.
The experience is seamless and feels like a natural extension of My Care CRM rather than a separate system.
NDIS providers operate in a heavily regulated environment where documentation and audit readiness matter.
The SIPcity integration helps maintain clear communication records, including call activity, message delivery confirmation, and historical communication logs. This supports internal governance, incident management, and regulatory requirements.
It also helps providers maintain professional boundaries by replacing personal mobile usage with business-managed communications.
The integration is designed for real-world care environments. Whether staff are coordinating services, confirming appointments, or responding to participant enquiries, communication remains consistent and trackable.
Because SIPcity is cloud-based, staff can work from the office, at home, or in the field using SIPcity’s mobile or web apps while still benefiting from integration with My Care CRM.
This helps distributed teams stay connected and ensures participant communication history remains centralised.
No. SIPcity provides the calling, messaging, and communication infrastructure that integrates directly with My Care CRM.
Yes. SIPcity supports shared SMS messaging using business numbers, with delivery confirmation and logging for compliance.
Yes. Call and SMS activity can be logged to help providers maintain audit-ready communication records.
Yes. Staff can continue using SIPcity apps while still benefiting from integration with My Care CRM.
Absolutely. SIPcity is cloud-based, allowing staff to communicate from anywhere while keeping participant communication history centralised.
Yes. Both SIPcity and My Care CRM are Australian-operated platforms designed to support Australian data sovereignty and compliance expectations.
Supporting participants means staying connected – with them, their families, and your team. When calls and messages sit outside your CRM, things can quickly become harder to track and manage.
Moving to a connected communications platform means clearer records, better team coordination, and less reliance on personal devices. And if you’re unsure how it fits into your current setup, we’re here to help make the transition straightforward.
Ready to connect your communications?
