A SIP Channel, or SIP Trunk, refers to the SIP Line which a phone call is carried over. There are lots of names but they are basically the same thing.
You will need one SIP channel for each concurrent call. At SIPcity, each Calling Plan has an allocated quantity of SIP channels and numbers.
SIP Channels don’t require physical wiring, these are a virtual phone line, and SIP trunks use your internet connection to connect to our SIPcity network to connect calls to the receiving phones.
Individual Calling Features uses SIP Channels to route the calls, eg Hold uses one channel, and the Auto Attendant uses one channel. A Call Queue can use multiple channels, so if you want six callers in your Call Queue, you will need six SIP Channels.
When it comes to the maximum number of SIP Channels, it’s important to note:
It’s important to remember that the SIP trunk itself has no maximum limit on channels. The primary constraint is your internet connection’s capacity, as it determines how many SIP channels you can have connected simultaneously.
If you know how many channels your internet connection can handle and are considering switching to a Business VoIP Solution, feel free to reach out to the SIPcity team or explore our SIP Trunk pricing options.
The move to SIP or VoIP services provides a more flexible solution for your business and will ultimately cost less with a greater ROI. You may need to upgrade your physical handsets, or desk phones, to IP based handsets. By implementing new IP phones, you no longer need a physical PBX in your business, which means that piece of hardware that was on the wall in a cupboard, can now be used as a boat anchor! The PBX is now in the Cloud, and your can do all your “Switchboard” functions online, and set up and manage all your phones from the same system.
Our team can answer any questions you have on your move to the Cloud PBX and give you the assurance that it’s going to be great for your business.
Add VoIP Phone Numbers, Virtual Fax Numbers, handsets and more to your Cloud PBX.
