Music on Hold

Set Up Hold Music for your business call queue

Play relaxing music and customised hold messages to improve customer experience.

What is Music on Hold?

Music on hold refers to the audio content played to callers when placed on hold during a phone call. When a caller is put on hold, instead of complete silence, music is played to create a more pleasant and engaging experience.

Benefits of Music on Hold

  • Enhanced Caller Experience: A catchy tune can transform the mundane act of waiting into a pleasurable experience, increasing caller satisfaction.
  • Brand Reinforcement: The music you choose can reflect your brand's personality and values, subtly reminding your callers about what you stand for.
  • Professionalism: A well-managed hold experience can project a professional image, enhancing your credibility in the eyes of your callers.
  • Reduced Caller Abandonment: Engaging music can make the wait seem shorter, reducing the chances of callers hanging up due to frustration.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.