Bring your number with you.

We’ll work with your existing service provider to process your number porting to SIPcity.

How number porting works.

What you need to do before and after cutover.

Unlike mobile number porting, Australian business landline number porting is a largely manual process. To assist with cutover, there's a few details you’ll need to consider.

  1. The cutover.

    At cutover, the losing carrier reroutes any calls to SIPcity. However, during the cutover your numbers may go offline as the various routing tables propagate between the Telcos. This process can vary from a few seconds to two hours depending on workload of the losing carrier on the day of your number port.

  2. Manage your numbers.

    As part of our porting process, we automatically pre-provision your numbers, which you will access from Manage Numbers in your Cloud PBX on the morning of the cutover. From that moment, you can register phones in preparation of the cutover, albeit you won’t be able to make calls until cutover. If you are subscribing to our service via a physical PBX, your ported numbers will automatically route to your trunk number/IP address at cutover.

  1. PBX customers.

    If you already have an active PBX (Registered or SIP peer’d) at SIPcity, at cutover we automatically route incoming calls to your trunk number/IP address for peering customers. For new customers, please don’t wait for cut-over to start configuring your PBX. While incoming calls won’t fail, our systems will route through to our generic voicemail, as we won’t at that point know where to route the call.

  2. Cloud PBX numbers.

    If you intend to use SIPcity’s hosted cloud PBX, check your phones been pre-provisioned to Register to SIPcity. At the moment of cutover, your phone should work as expected. To help you with handset provisioning take a look at device provisioning in our Help Centre.

Woman uses a VoIP softphone app on her mobile to conduct business calls.

Number porting charges.

When you submit a number port request form, the following charges are applicable per submission.

DescriptionCost
Cat-A (simple) One number$24.40
Cat-A (simple) one number third party port$44.00
Cat-C (complex) Port 1-5 numbers$161.70
Cat-C (complex) Port 6-20 numbers$242.00
Cat-C (complex) Port 21-100 numbers$407.00
Cat-C (complex)Port 101-200 numbers$550.00
Cat-C (complex) Port more than 200 numbers$1,244.10
Special Service Number 1300 or 1800$80.00

Reject charges.

When a number port is rejected, a charge is applicable as follows.

DescriptionCost
Cat-A (simple) One number$0.00
Cat-C (complex) PNV Initial Reject$50.00 per rejection
Cat-C (complex) PNV Reject 1-5 numbers$75.00 per rejection
Cat-C (complex) PNV Reject 6-100 numbers$122.00 per rejection
Cat-C (complex) PNV Reject 101-200 numbers$244.00 per rejection
Cat-C (complex) PNV Reject 201 numbers or more, but less than 1000$360.00 per rejection
Cat-C (complex) Reject charge$29.00 per number
Special Service Number Reject 1300 or 1800 number$60.00 per number

Port Reversals and Emergency Returns.​

Port Reversals and Emergency Returns can only be requested within a period of four hours from the time the port cutover is completed. Number porting charges are still applicable along with the Reversal or Emergency Return charges. Please note that Number Port Returns and Emergency Returns may not always be available.

DescriptionCost
Cat-A (simple) Port reversal$250.00 per number
Cat-C (complex) 1-5 numbers emergency return$495.00 per return
Cat-C (complex) 6-20 numbers emergency return$1,250.00 per return
Cat-C (complex) 21-100 numbers emergency return$2,750.00 per return
Cat-C (complex) 101-200 numbers emergency return$4,125.00 per return