Time Schedules

Define your business hours and after-hours periods to control how calls are handled.

Use Time Schedules to route incoming calls based on your business hours. You can combine Time Schedules with features like Simultaneous Ring to handle different scenarios—such as weekends and public holidays—automatically.

Schedule types

Configure time-based rules for each of your numbers. The following schedule types are available:

  • Work Hours: Your standard business hours.
  • Available Hours: Times when you or your team are available to take calls.
  • User-Defined Hours: Custom schedules you create for specific scenarios.

Time Schedules integrate with all inbound calling features.

Configure Time Schedules

  1. Select Preferences > Time Schedules.

  2. Configure your schedules.

  3. Click Save.

Time Schedules

Features that use Time Schedules

You can apply Time Schedules to the following features to ensure calls are handled appropriately:

  • Simultaneous Ring
  • Call Forwarding
  • Hunt Group
  • Call Queuing
  • Do Not Disturb
  • Call Screening
  • Voicemail
  • Auto Attendant