Call Forwarding

Send incoming calls to a different number based on your availability or schedule.

Call Forwarding allows you to redirect incoming calls to any mobile, office, or feature number. Use Time Schedules for flexibility — for example, forward to your mobile during business hours and to an after-hours voicemail box outside business hours.

  1. Select Inbound > Forwarding.

  2. Set your Call Forwarding preferences including numbers and time schedules.

  3. Click Save to update your settings.

Call forwarding rules

You can set a general call forwarding rule to apply in all situations, or create different rules for specific scenarios — such as when you don’t answer, when your phone is offline, or when you’re already on a call.

  • Always: Enable call forwarding at all times.

  • When unavailable: Send calls to voicemail or another number when your phone is offline or unavailable.

  • When busy: Set how long a call will ring before being sent to voicemail or another phone number when you’re on another call.

  • When offline: Send calls to voicemail or another number when your phone is offline.

  • Turn off for now: Temporarily disable call forwarding.

Note: Rules are applied in the following priority: Always, then Busy/Unavailable, then Offline.

Active

You can choose the desired schedule for your Call Forwarding feature, including options such as All Times, During Work Hours, Outside Work Hours, During Available Hours, Outside Available Hours, During User-Defined Hours, and Outside User-Defined Hours. For more detailed information, please refer to our Time Schedules guide.

Geographical Forwarding

Geographical Forwarding allows you to route calls based on where the caller is located. When you enable this feature, calls from a specified area are forwarded to your chosen phone number.

For example, if your company operates in both Sydney and Brisbane with one main phone number, you can route calls from Sydney to one location during business hours and to another location after hours.

Enable Geographical Forwarding

  1. Select an area.

  2. Select the number you want these calls forwarded to.

  3. Select the time schedule when this forwarding will be active.

After-Hours Voicemail

Use Forward when unavailable to set up a separate after-hours voicemail message.

  1. Set Forward when unavailable to a feature number that has after-hours voicemail enabled.

  2. Define your unavailable hours in the Time Schedules setting (select Switchboard > Preferences > Time Schedules).

  3. Click Save to update your settings.