Revolutionising Team SMS Communication with Shared Customer Messaging
Smart Australian businesses are discovering that team SMS communication doesn’t mean everyone needs their own phone number anymore. Instead, SIPcity’s innovative shared SMS solution lets your entire team handle customer text messages from one professional business number, running on our reliable VoIP network rather than traditional mobile carriers.
Think about it – when customers text your business, they shouldn’t have to wonder which team member will respond or worry about getting different answers from different numbers. With shared SMS, your team presents a unified front while collaborating seamlessly behind the scenes.
How Shared SMS Transforms Customer Communication
Here’s where it gets interesting. Unlike traditional mobile messaging that ties conversations to individual phones, SIPcity’s shared SMS solution runs on our VoIP network, giving your team incredible flexibility in managing customer conversations.
Real-Time Team Collaboration on Customer Messages
When a customer texts your business number, every authorised team member can see the conversation. This means your sales expert can start a conversation, your technical specialist can jump in with product details, and your customer service representative can follow up – all seamlessly using the same business number.
Recent business messaging preferences research shows that 94% of Australians prefer consistent communication from businesses. Team SMS communication through shared numbers delivers exactly this consistency that customers crave.
Why VoIP Network Makes All the Difference
Traditional mobile carriers can’t offer true shared SMS because they’re designed for individual phone ownership. SIPcity’s VoIP network breaks these limitations, enabling multiple team members to access and respond to customer messages from any device, anywhere.
This isn’t just about convenience – it’s about business continuity. When team members are sick, on holiday, or dealing with urgent priorities, other team members can seamlessly handle customer communications without missing a beat.
Message Search and Shared Contact Management
The real power of SIPcity’s Shared SMS features lies in smart message organisation and team coordination. Your team can quickly search through all customer conversations to find important information, previous discussions, or follow-up commitments – no more scrolling through endless message threads.
The shared contacts list means everyone on your team has access to the same customer information and conversation history. When a customer texts asking about their order, any team member can quickly search for previous conversations and provide informed, consistent responses.
Eliminating Customer Confusion and Improving Response Times
We’ve all experienced the frustration of contacting a business and getting bounced between different phone numbers or team members who don’t know what previous conversations happened. Shared SMS eliminates this completely.
When customers text your business number, they get responses from knowledgeable team members who can see the entire conversation history. No more “let me transfer you” or “can you explain that again” – just smooth, informed customer service.
Professional Image with Personal Touch
Customers today want quick, helpful responses when they reach out to businesses. Team SMS communication through shared numbers gives you the best of both worlds – professional consistency with the personal touch of text messaging.
Maintaining Brand Voice Across Team Members
With shared SMS, you can establish brand voice guidelines that every team member follows. Whether it’s using specific greetings, sign-offs, or tone, customers experience consistent communication that reinforces your brand personality.
The system also allows managers to monitor conversations for quality assurance and provide coaching to team members, ensuring your brand standards are maintained across all customer interactions.
Integration with Your Existing Business Systems
SIPcity’s shared SMS solution doesn’t exist in isolation. It integrates beautifully with your existing SIPcity’s VoIP network setup, CRM systems, and other business tools you’re already using.
This means customer text conversations can automatically sync with your customer records, creating a comprehensive view of every interaction. Sales teams can see when customers have texted with support questions, and support teams can view previous sales conversations for better context.
Scalability That Grows With Your Business
As your team grows, adding new members to your shared SMS system is straightforward. No need for new phone numbers, complicated setups, or customer confusion. New team members simply get access to the shared messaging platform and can immediately start contributing to customer conversations.
Whether you’re a growing startup or an established business expanding your team, shared SMS scales effortlessly while maintaining the same professional customer experience.
Ready to transform how your team handles customer communication? Get in touch with SIPcity today to discover how our Shared SMS solution can eliminate customer confusion, improve response times, and help your team deliver consistently excellent service through one professional business number on our reliable VoIP network.