The Best VoIP Phone Features You Didn’t Know You Needed
In the vast realm of telecommunications, it’s not every day that you stumble upon hidden gems that elevate your business’s potential. We’ll guide you through the fascinating landscape of the best VoIP phone features you may not yet have discovered.
Why Settle for Less When You Can Have More?
Uncovering the Best VoIP Phone Features for Your Business.
What you don’t know can’t hurt you, right? Wrong. You may be missing out on the very tools that could revolutionise your business communication. When it comes to the best VoIP phone features, ignorance isn’t bliss. So, let’s explore the lesser-known yet essential features you’ll find in SIPcity’s Hosted VoIP and Cloud PBX solution.
Advanced Call Routing: Your Secret Weapon for Efficiency
In the bustling world of business, every second counts. Advanced call routing ensures that your calls are directed to the right person, at the right time, with minimal fuss. SIPcity’s solution offers features such as:
- Time-based routing: Schedule calls to route to specific destinations or numbers based on the time of day or day of the week.
- Call Queues: Direct your callers to the right person or department and avoid long hold times, improving customer satisfaction.
- Hunt groups: Set up groups of extensions that ring simultaneously or sequentially, ensuring the call is answered promptly.
- Call forwarding: Redirect incoming calls to alternate numbers or extensions when you’re unavailable.
The Power of Mobility: Mobile and Desktop Softphones
In an era where flexibility is king, mobile and desktop softphones are your trusted companions. SIPcity’s softphone applications allow you to:
- Make and receive calls using your business number, regardless of your location.
- You don’t need to hand out your personal mobile phone number. You can take your business landline number on the go with you.
- Access your call history, voicemail, and contacts on the go.
- Seamlessly switch between devices, ensuring you never miss a beat.
- Take your Toll-Free numbers mobile with you.
The Art of Personalization: Custom Hold Music and Announcements
Personalisation goes a long way in creating a memorable experience for your callers. Among the best VoIP phone features, SIPcity’s solutions enable you to:
- Upload custom-hold music that aligns with your brand identity.
- Record personalised announcements to keep callers engaged and informed.
- Change your recordings at any time.
Auto-Attendant and Interactive Voice Response (IVR)
SIPcity’s auto-attendant and IVR capabilities enable you to:
- Greet callers with a professional, automated message.
- Direct callers to the correct department or extension with ease.
- Streamline call routing and minimise wait times.
More Hidden Gems in SIPcity’s Treasure Chest
SIPcity’s best VoIP phone features continue beyond there. It’s Hosted VoIP, and Cloud PBX solution is packed with even more features that’ll make your competitors green with envy.
Crystal-Clear Video Conferencing
SIPcity’s desktop and mobile softphone solution includes high-quality video conferencing capabilities, allowing you to:
- Conduct virtual meetings with ease.
- Share your screen and collaborate on documents in real time.
- Enjoy secure and encrypted communication.
Directional Call Recording
This is not used solely for “training purposes”, most businesses use call recording to manage customer interactions. A hidden feature is using the call recording settings for having customers agree to Audio Contracts, where only essential portions of the conversations are recorded.
Another hidden use here is to disable the call recording at specific conversation times. For example, suppose you need to take a customer’s credit card details over the phone. In that case, your customer care agent can disable the call recording as the customer provides this information.
Call Encryption: Safeguard Your Business Communication
SIPcity’s solution employs robust encryption protocols, ensuring your calls’ security and privacy. Moreover, this helps protect sensitive information and maintain compliance with industry regulations.
The Final Verdict: Unleash the Power of SIPcity’s Best VoIP Phone Features
SIPcity’s solution offers a wealth of hidden gems that can significantly enhance your business communication experience. SIPcity’s best VoIP Phone features and Cloud PBX hold secrets that can transform your business communication. And these secrets are right in front of you! Hence, with SIPcity’s Hosted VoIP and Cloud PBX solution, you can access a treasure trove of indispensable tools that’ll keep you ahead of the curve.
From advanced call routing and mobile softphones to seamless integrations and video conferencing, SIPcity’s solution is your ticket to a more efficient and flexible business communication experience. And beyond the obvious, SIPcity’s call encryption, auto-attendant, and IVR capabilities provide additional layers of security and efficiency, ensuring your business stays competitive in today’s fast-paced environment.
So why wait? Embark on your discovery journey and unlock your business’s hidden potential with SIPcity’s best VoIP phone features. Finally, you’re in the right place to learn more and join the ranks of satisfied customers who’ve elevated their communication game in Australia. By the time you’ve chatted with one of our team, you’ll be ready to elevate your business communications too!
FAQs
Q: How can I experience these fantastic features for myself?
A: Explore SIPcity’s Hosted VoIP and Cloud PBX solutions designed for businesses in Australia. Speak to our team about a Free Trial.
Q: Are these features difficult to set up?
A: SIPcity’s user-friendly platform makes setup a breeze, and its knowledgeable support team is always ready to lend a helping hand.
Q: Can I trust SIPcity with my business communication needs?
A: Absolutely! SIPcity is a trusted provider in Australia with years of experience delivering top-notch VoIP and Cloud PBX solutions to businesses of all sizes. Our focus on customer satisfaction and innovative features make them reliable for your communication needs.
Call the team at SIPcity today and arrange for a demonstration of our Hosted VoIP and Cloud PBX platform.
Ask for a free trial today!
