Voicemail Service

Voicemail lets you manage messages from anywhere with personal greetings, save, delete, forward, and email delivery. You can also use transcription AI to email both the recording and a text transcript to your nominated email address.

To access voicemail settings:

1. Log in to your account.

2. Select Switchboard > Number.

3. Select Inbound > Voicemail Service.

4. Click Save to update settings.

Recording your voicemail

Enter your call-back phone number and record your Unavailable or Busy messages. Follow the prompts to confirm or re-record.

Uploading voicemail recordings

Upload MP3 recordings for higher quality Unavailable or Busy messages.

Note: The maximum file size is 400 KB. For larger files, we recommend a 256 KB recording rate.

Voicemail access and delivery

• Access your voicemail box: Dial *55 to listen to your messages.

• Voicemail PIN: To access voicemail from another phone, you’ll need a PIN code. Press *55 during the message and enter your PIN followed by #.

• Trusted callers: Create a trusted caller list to skip the PIN entry. Callers on this list can access your voicemail without entering a code.

• Voicemail ring delay: Set how many seconds to wait before diverting calls to voicemail.

• Email delivery: Enter the email address where voicemail messages should be sent.

• Transcription: Enable this to receive voicemail as both a recording attachment and text transcript in your email.

• Remote access: Dial your own number from any phone and press *55 when voicemail answers, then enter your PIN followed by # to access messages remotely.

• View in account: Check new voicemails by logging into your account and clicking the Messages tab.

Voicemail keys during playback

Use these keys while listening to voicemail messages:

• 4 — Previous message

• 5 — Repeat current message

• 6 — Next message

• 7 — Delete

• 8 — Forward

• 9 — Save