SIPcity Web Portal: Plan & Usage

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The Plan & Usage page lets you review your current plan, included services, add-ons, recurring charges, account balance, and plan history.

To open the page, select Plan & Usage from the left-hand navigation menu.

Current Plan

This section shows the plan currently assigned to your account. It also indicates that your account is on a monthly plan and that plan changes take effect at the start of the next billing period.

The plan name appears alongside its status and monthly cost. The summary row below includes:

• Billing Period: How often you are billed, such as Monthly.
• Next Billing Date: The date of your next scheduled bill.
• Billing Cycle: The day of the month on which you are billed.
• Pending Plan: Any plan change scheduled to take effect, or None if no change is pending.

A note below the plan confirms the date on which it renews automatically.

Select Change Plan to choose a different plan.

cally. The Change Plan button allows you to select a different plan.

Inclusions & Charges

Inclusions & Charges

This section shows what your plan includes and the services billed to your account each month.

The Plan Inclusions table displays:

• Plan name
• Monthly charge
• Included call minutes
• Call minutes used

A second table lists the numbers and channels on your account, including the quantity, unit price, and total charge for each item.

The You Pay Monthly total appears at the bottom of the section.

Select Billing to open the Billing page for additional billing details.

Add-ons

The Add-ons section allows you to extend your plan with additional calling minutes or mobile allowances. Add-ons renew together with your plan.

Two add-ons are available:

• Calling Add-on: Provides additional calling minutes.
• Mobile Add-on: Provides additional mobile allowances.

Each add-on displays its current status and an Add button. Select Add to apply an add-on to your account.

Account Balance

This section displays your current account balance. Usage charges are deducted from this balance.

You can add funds to your balance at any time or use auto top-up, which is configured from the Billing page.

A status indicator next to the section heading shows whether the account is in credit. A note below the balance indicates whether a credit limit is in place and whether auto top-up is enabled.

Select Add credit to add funds to your account balance.

Plan History

The Plan History section lists the plans that have been added to your account and the charge applied when each plan was added.

Each entry includes:

• Plan: The name of the plan.
• Date Added: The date the plan was applied to the account.
• Charge: The cost of the plan at that time.