Bootcamp 3 – Manage Your Outbound Calls

Set up caller ID, speed dial, PIN codes, and your outbound calling preferences.

The third in a series of four bootcamps to help you fully leverage your SIPcity Cloud PBX. With SIPcity you can manage your VoIP calling and features from within one simple software application. To get the most out of SIPcity, we’ve created four bootcamps:

  1. Personalise and Customise
  2. Manage your Inbound calls
  3. Manage your Outbound calls
  4. Understand Advanced Features

In this bootcamp we’re looking at how SIPcity helps you manage your outbound calling with its Cloud PBX features.

Overview

  1. Set your Outbound Caller ID
  2. Authorisation PIN Code
  3. Set up Speed Dial
  4. Last Number Redial and Call Return

Set Your Outbound Caller ID

You have the option to show or block your caller ID (also called Calling Line Identification or CLI) with your outbound calls.

  1. Log in to your account

  2. Select Switchboard

  3. Select the number you want to set up Caller ID on

  4. Select Outbound

  5. Select Caller ID & Privacy

  6. Choose the type of caller ID: a number from your account, your number, or block your number

Set up Authorisation PIN Code

To prevent unauthorised outbound calls to overseas or expensive destinations, you can set an Authorisation PIN Code. This PIN must be dialled before the call is placed.

  1. Select Cloud PBX and the number you want to update

  2. Click into Outbound Calls and select Authorisation PIN Code

  3. Follow the on-screen instructions to set your PIN code

  4. Click Save

Set up Speed Dial

Speed Dial lets you quickly place a call without entering the full phone number. This is useful if you dial numbers frequently or on a regular basis.

Some handsets allow you to programme numbers into the buttons on the handset, but this is limited to the available buttons. With Speed Dial, you can programme up to eight additional numbers.

  1. Click into Cloud PBX and go to Outbound Calls

  2. Click Speed Dial and enter your favourite numbers

  3. Click Save

To call the number on your handset, press the number assigned to the phone number (e.g. 2) and initiate the call as normal.

Enter the number as you would normally dial it (e.g. 8970 7500). Do not add the full country or local area code.

Last Number Redial and Call Return

These two features are particularly useful if you are using an entry-level handset that does not have this functionality built in.

  • To redial the last number you called, press *66

  • To call the last number that called you, press *69

In the settings for these two options, you can choose to have the number you are dialling read back to you to ensure you are dialling the correct number.