Create your SIPcity account in a few steps, from verifying your identity to activating your plan.
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Signing up for SIPcity is fast and secure. You’ll verify your identity, enter your business and account details, choose a number, confirm your plan, and pay. This guide walks you through each step.
Before you start
You’ll need to choose a plan before you begin. Visit the Plans & Pricing page and click Sign up online on the plan you want. You can also start from the Plan Details & Inclusions page for each plan using its Sign Up button.
Once you’ve started signing up, you can’t change the selected plan without returning to the Plans & Pricing page and starting again, so make sure you’ve picked the right one.
Step 1: Verify your identity
The signup starts by confirming who you are. SIPcity has partnered with ConnectID, an identity exchange accredited by the Australian Government, to verify your personal information. This helps prevent fraud and unauthorised account creation.
A few things worth knowing:
You can verify through a participating Australian bank (the quickest method) or by uploading a document/ID.
No documents or banking details are ever shared with SIPcity or ConnectID.
SIPcity only receives the verified identity details needed to create your account.
The details requested are your full name, confirmation you’re over 18, and where available, your email, phone number, and address.
This step must be completed by the person whose identity is being verified — this is the authorised contact for the business.
To verify:
Click Verify with ConnectID.
Choose a provider from the list of banks. If your bank isn’t listed, choose Verify with a document (this requires a smartphone, takes a little longer, and asks you to take a live selfie and photograph an accepted ID — saved or uploaded images aren’t supported).
You’ll be taken to your bank’s login. Sign in using your usual login flow, which may include two-factor authentication.
Review the consent screen, which clearly shows the data that will be shared with SIPcity. Approve the request to share your details.
Once you’ve consented, you’ll return to the SIPcity signup, where your verified details appear across the relevant fields.
If some information can’t be established from the identity check, your account activation may be subject to additional verification.
Verifying with ANZ Plus
If you bank with ANZ Plus, the verification flow has a few extra steps and requires the ANZ Plus mobile app, even if you’re doing this from your computer. Follow these carefully — missing the final step is the most common reason ANZ Plus customers don’t finish:
After choosing ANZ Plus as your provider, enter your registered mobile number in the browser.
A two-digit verification code will appear in your browser, and you’ll receive a notification from the ANZ Plus app on your phone asking you to verify your identity.
Open the ANZ Plus app, approve the ConnectID request, and enter the verification code shown in your browser. You may be asked to confirm with biometrics, like Face ID, or your usual app security.
Once you’ve approved in the app, you’ll see a “Request approved” confirmation.
Return to your browser manually — this won’t happen automatically. If you started the signup on your computer, switch back to the browser there; if you’re signing up on your phone, switch back to the browser app on your phone. You’ll see the “Share data with SIPcity?” screen.
Review your details and provide consent to share them with SIPcity to complete verification.
Important: After approving in the ANZ Plus app, you must switch back to your browser yourself to give final consent – on your computer if that’s where you started, or in your phone’s browser app if you’re signing up from your phone. Verification isn’t complete until you do this in the browser.
Step 2: Enter your account and business details
Once your identity is verified, you’ll enter the core account information:
Login credentials for SIPcity’s portal and apps (email and password). You can use the email verified through ConnectID or enter a different one. If no email came through during verification, you’ll be prompted to add one here.
Business details — your ABN/ACN and legal business name.
Account PIN — used to verify you when contacting Support.
Primary business address — where the service will be used. This is also provided to emergency services (IPND).
Personal phone number — if it wasn’t obtained during verification.
Take your time here. Accurate business details, service address, and contact information help avoid delays when your account is provisioned. Make sure your login email will be accessible long-term, and that your password and Account PIN are something you won’t forget.
Step 3: Choose a number
During signup you can choose a local number for your account, which you can use as soon as the account is activated. You can search:
By number — search by area code, a specific number, or a pattern.
By location — currently available for major cities.
Choosing a number is optional. You can skip this step and add numbers later from the SIPcity portal once your account is active.
You can also select additional services that you plan on using with your account, like nbn® Business Internet, international numbers, and more. These will be set up after your signup is complete.
A couple of pointers:
If you need service straight away, select a temporary number now.
If you plan to port an existing number, you don’t need to select a new one — porting happens after your account is activated.
Additional number services (like toll-free and local rate numbers) can always be ordered later.
Step 4: Confirm your plan and pay
This is the final step, where you review your plan and enter payment details. Here you can:
Review your included minutes and numbers.
Check the local number you selected earlier (if applicable).
Add optional prepaid account credit for calls to destinations not included in your plan.
Payment is processed securely by Square. SIPcity doesn’t store your full credit card details, and Square only uses your information to process your payment. No amount is charged until your account is activated.
When you’re ready, tick the box to confirm you agree to the terms, then click Sign Up.
Step 5: Account activation
That’s it — your signup is complete. Most accounts are activated automatically. Accounts that require additional review are assessed by the SIPcity team within 1–2 business days.
If you’re porting a number, check porting timeframes with SIPcity, as these vary.
