Register a Number on the PortSIP UC Softphone

PortSIP is a softphone app you can use on your mobile phone to register and use your SIPcity number. Follow these steps to set up the app.

Step 1: Set a password for your number

1. Log in to your SIPcity account portal.

2. Go to Switchboard and select your number.

3. In the number settings under Profile, enable the Restricted toggle and set a password.

4. Save your password — you will need it to log in to the PortSIP app.

Step 2: Download the PortSIP Softphone App

1. Open your Google Play Store.

2. Search for and download the PortSIP Softphone App.

Step 3: Grant permissions

1. When you open the app for the first time, it will request permissions for camera, microphone, and other features.

2. Grant permission to all requested features — the app will not work properly without these permissions.

Step 4: Log in to the app

1. On the login page, enter the following details:

   • Username: Your SIPcity phone number (61xxxxxxxxx)

   • Password: The password you set in Step 1

   • Host/Domain: call.sipcity.com.au

Step 5: Configure advanced settings

1. Once logged in, tap Settings in the lower right corner.

2. Tap Advanced.

Step 6: Enable notifications

1. In the Advanced settings, scroll down and enable all notification and other relevant settings.

Step 7: Allow background operation

1. Tap Battery Usage.

2. When prompted, tap Allow. This ensures the app can run in the background and receive calls even when your phone is locked.

Step 8: Start making calls

1. Return to the home page and you are ready to make calls using your SIPcity number.