Contacts

Manage your contacts in one place. Create local contacts, sync contacts from Microsoft or Google, and call them directly from your contact list.

Create a contact

A contact requires at least a first name or last name.

1. Log in to your account.
2. Go to Menu > Settings > Contacts.
3. Click Create.
4. Fill in the contact details.
5. Click the + button to add phone numbers, email addresses, or addresses.
6. Click Create to save the contact.

Manage contacts

You can perform the following actions on locally created contacts:

• Make a call: Click the phone button next to the contact.
• Send an SMS: Go to the Chat page and use the SMS button (if SMS service is enabled).
• Edit contact details: Go to the Chat page, select the contact’s information, click Edit, and make your changes.
• Delete contact: Go to the Chat page, access the contact’s info, and click Delete.

Note: Edit and delete options are only available for locally created contacts. Imported contacts are read-only.

Sync contacts from Google or Microsoft

1. Log in to your account.
2. Go to Menu > Settings > Contacts, or Sidebar > Contacts > Import Contacts.
3. Choose to sync from Google or Microsoft accounts. You can synchronise both, one at a time.
4. Click Sync now.
5. Authorise the sync in the provider’s login dialog.
6. Once synchronisation is complete, your synced contacts appear in the Contacts list on the sidebar.

Note: Once contacts are initially synced, the Import Contacts button won’t appear. Remove the synchronisation to make it reappear.

Remove synced contacts

1. Go to Menu > Settings > Contacts.
2. Click Remove Account.
3. Confirm the removal.

Frequently asked questions

Can I force contact synchronisation?

Yes. If a newly added contact from your Microsoft or Google account isn’t showing up in the Web App, go to Settings > Contacts and click Sync now to manually synchronise your contacts.

Why did my contact synchronisation fail?

Synchronisation can fail for several reasons:

• If you abandon the dialog or deny permission, the synchronisation status changes to “Failed”.
• Contacts without both first and last names won’t sync.
• A sync notification will identify which contacts failed to sync.