Inbound Calls

Configure professional voicemail with custom greetings, PIN security, email delivery, and trusted caller bypass options for comprehensive message management.

Manage incoming call overflow with intelligent agent distribution, estimated wait times, and customizable hold experiences for busy periods

Create professional automated greetings and menu systems that route callers to appropriate departments based on keypad selections and time-based rules.

Automatically redirect calls based on busy, no-answer, or unconditional scenarios with geographical routing and destination flexibility.

Configure secure conference rooms with PIN protection, participant limits, and recording capabilities for professional multi-party audio sessions.

Automatically block unwanted callers using blacklists, pattern matching, and acceptance rules to prevent spam calls from reaching your business lines.

Distribute incoming calls across multiple team members using sequential, circular, or priority-based routing patterns for efficient call handling.

Screen incoming calls with name announcements and caller identification before answering, providing accept, reject, or voicemail routing options.

Temporarily block incoming calls with time-based scheduling and intelligent forwarding to voicemail or alternate numbers during focus periods

Maintain original caller identification information through transfers and forwards, ensuring receiving parties see actual caller numbers instead of intermediate routing numbers.