Call Waiting

Get notified of an incoming call while you're already on the phone.

Call Waiting lets you hold an existing call to answer an incoming call. When enabled, this feature allows you to manage multiple calls.

  1. Select Switchboard > your number.

  2. Select Inbound > Call Waiting.

  3. Configure your settings.

  4. Click Save to update your changes.

Configuration

  • Call Waiting is enabled by default. If disabled, a second incoming call will receive a busy signal.

Shortcodes

  • *61: Enable Call Waiting

  • *81: Disable Call Waiting

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