Search your Call Data Records (CDR) and billing records, refining your search by date, billing period, length, and call type.
Note: All call records are displayed in US Pacific Time (PST).
Search Billing Records
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Select Billing > Billing records
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Set search parameters: calls made between, billing period, billing group, calls made from, call type, call duration, recorded calls only, and calls made to
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Click Search or Export CSV to access your billing records
Note: Use Advanced search to narrow your search and make it easier to find specific billed calls.
Call Data Record Information
Your CDR includes the following information:
- Account code
- A Party (calling party)
- B Party (called party)
- Channel used
- Destination changes
- Last application
- Call start time
- Call answer time
- Call end time
- Call duration
- Bill seconds
- Call result
- Diverting number
- Unique ID for call
- Hang up reason
Note: When Call Recording is enabled, you can download the recording of the call and access the call transcription.