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Home » Help Centre » Apps & Integrations » Mobile App » MySIPcity for Android
Apple and Google both strictly control access to their mobile platforms, especially for apps that integrate deeply with calling, contacts, and system-level services. MySIPcity requires several permissions to function properly on your Android device, including camera, microphone, contacts, phone, and notifications. These permissions enable calling, messaging, voicemail, and push notifications to work reliably.
Unlock your Android device
Open the Google Play Store app
Tap the search icon at the top
Type MySIPcity
Select the app published by Mike Johnstone

Download the app and wait for installation to complete.
When you launch MySIPcity for the first time, Android will request several permissions required for calling, notifications, and contact integration. Tap Allow While Using the App for each permission:
These permissions ensure calls, messaging, and notifications work correctly.
Android will present a screen asking you to enable the calling account.
Tap MySIPcity
Toggle the setting ON
This integrates MySIPcity with your device’s native calling system for improved call handling.
Both Android and iPhone automatically place apps into a low-power state to preserve battery life. Push notifications are essential — they wake your phone so you can receive incoming calls and messages, even when the app is in the background or the device is idle.
You will see a prompt: “If you want to receive calls… you must have Push Notifications enabled.” Tap Open Settings, then:
Open App notifications
Enable Allow Notifications