Call Management

Route your calls according to set times

Get advanced call routing capabilities and a wide range of options for your business.

What is Time Of Day Call Routing?

Direct calls to the right teams or staff automatically based on time of day with SIPcity's Cloud PBX. Easily set up time-based routing to forward morning calls to the East Coast office and afternoon calls to the West Coast team. Or route to sales during weekdays and to an after-hours queue on nights and weekends - all without manual changes. Time of day call routing ensures calls are seamlessly handled by the appropriate resources 24/7. Configure intelligent time-based call flows in a snap from SIPcity's Cloud PBX Switchboard.

What are the benefits of time day call routing?

Optimised Communications: This feature ensures that calls are directed where they can be best handled, based on your business hours and availability, improving efficiency and customer satisfaction.
Flexibility: You have complete control over call routing, allowing you to adapt to changes in your schedule, availability, or staffing.
Improved Customer Experience: Callers will be kept on the line when your business is closed. Instead, they'll be directed to an appropriate alternative, such as voicemail or an answering service.
Professional Image: With Time of Day Call Routing, your business appears organised and responsive, enhancing your professional image and customer trust.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan. Get in touch with us today and one of our sales specialists will reach out to you.

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Call Management

What is Time Of Day Call Routing?

What are the benefits of time day call routing?

Resources

Setup your Outbound calls

Edit settings for calls you make

Add numbers to your account

View your call records

You’re in control with your Cloud PBX

Free Trial

There's a SIPcity plan for you. Try it for free!

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