Phone Extensions

Virtual phone extensions for your small business.

Appear bigger and more established with virtual phone extensions from SIPcity.

What is a Phone Extension?

A phone extension is a short internal dialing number assigned to each user within a business phone system. With SIPcity's Cloud PBX, every employee can be given their own unique extension like 101, 102, 201 etc. Extensions provide direct dialing to each person or department in an office without having to dial the full number. Extensions bypass having to know direct desk phone numbers. You can set up unlimited extensions on SIPcity's Cloud PBX through simple online management tools in the Switchboard. Extensions enable quick, convenient internal communications within a company.

Benefits of Phone Extensions

  • There's nothing easier to remember than a three digit phone number. Give phone extensions to all your team for speedier connections.
  • Improved direct dialing. Keep the extension the last three digits of the DID for ease of use.
  • Streamline Internal Communications - Employees can dial extensions instead of looking up full phone numbers.
  • Improved Customer Experience: Customers can easily reach the extension if they know it, reducing their wait time and enhancing their overall experience.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.