Music on Hold

Set Up Music On Hold for your business call queue

Play relaxing music and customised hold messages to improve customer experience.

What is On Hold Music?

Want to play sweet tunes or interesting messages when callers are on hold? SIPcity's Cloud PBX lets you add custom "Music on Hold" in a snap. Just upload your own audio files using the online Switchboard. Keep callers happy with chill music or helpful info instead of boring beeps. No extra hardware or complicated setup needed. Refresh those old on-hold tunes and create a wicked caller experience with SIPcity's simple Music on Hold. Callers will thank you for the awesome sensory vibes, big time.

Benefits of On Hold Music

Enhanced Caller Experience: Music on Hold provides a more enjoyable waiting experience for your callers. Instead of silence, they listen to pleasant music, making the wait seem shorter and less frustrating.
Professional Image: On-Hold Music projects a professional image, suggesting an organised and customer-focused business. It shows your attention to detail and consideration for the caller's experience.
Reduced Caller Abandonment: Music can decrease the perceived waiting time, reducing the chances of callers hanging up in frustration. This can lead to improved caller retention and higher satisfaction rates.
Customization: SIPcity allows you to choose the music that best represents your brand, enabling you to create a unique and memorable caller experience.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

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Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan. Get in touch with us today and one of our sales specialists will reach out to you.

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Music on Hold

What is On Hold Music?

Benefits of On Hold Music

Resources

Setup your Outbound calls

Edit settings for calls you make

Add numbers to your account

View your call records

You’re in control with your Cloud PBX

Free Trial

There's a SIPcity plan for you. Try it for free!

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