An IVR or interactive voice response is an automated phone system that interacts with callers and routes calls. It greets callers with a pre-recorded message and provides menu options to direct calls appropriately using their voice commands or touch-tone keypad inputs. This handy phone feature eliminates the need for a human operator. With an IVR, callers can speak responses or enter digits to route their call to the right department, person or information. It provides efficient 24/7 self-service for your customers. Set up automated IVRs easily with SIPcity's Cloud PBX Switchboard. Streamline your call routing and say goodbye to phone tag with an intelligent IVR system.