Call Management

Automatically respond to new callers

With instant response, you can win more business even when you’re busy.

What is Instant Response?

Using SIPcity's Welcome Greetings inside the Auto Attenand feature, customer calls are immediately answered and that instant response is what customers want. Direct the call to another department, team or person, and even to voicemail.

What are the benefits of having instant response?

  • Customers are assured that they have reached the correct number and are in the right place.
  • Even during business periods, new customers feel you have a sense of urgency and are prioritising them.
  • No wait times means your phone lines are always available to callers.
  • Don't keep customers waiting - everyone likes to feel important. Get the call answered quickly, and then take control of routing the call to the right person quickly with SIPcity's Cloud PBX

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.