Auto Attendant

Quickly answer incoming calls with an auto attendant

Route incoming calls to your team using a user-friendly phone menu system.

What is a Custom Welcome Greeting?

Make every caller feel welcome from the start with a custom welcome greeting on your SIPcity Cloud PBX. Easily record and upload a personalised greeting message that says "G'day, thanks for calling ABC Company. Dan and the team look forward to your call." Your welcome greeting lets you brand the experience right from the first interaction. After your message plays, the call flow can continue seamlessly to other features like call queues or voicemail. Custom welcome greetings give your business a professional, personal touch without complex phone menus. Callers hear your personalised welcome then move straight into the call handling. Make a great first impression and streamline your call flow with SIPcity's custom welcome greetings.

What are the benefits of business phone greetings?

  • Customer Experience: A warm, personalised welcome can create a positive customer experience. Prompt routing ensures callers reach the right person or department quickly, reducing wait times.
  • Efficiency: By automating the process of answering and routing calls, your team can focus on their core tasks, improving overall efficiency.
  • Professionalism: An Auto Attendant can give your business a professional image, regardless of size. It shows callers that you value their time and are organised in handling their needs.
  • Cost-Effective: With an Auto Attendant taking care of incoming calls, you can save on hiring a full-time receptionist.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.