Features

Call Queue

Line up your calls for your agents in a Call Queue
Set up your Call Queue with a policy that gives your agents flexibility to manage the inbound calls.
Sign up now

Features

Call Queue

Line up your calls for your agents in a Call Queue

Set up your Call Queue with a policy that gives your agents flexibility to manage the inbound calls.

Sign up now

What is a Call Queue?

Don't leave callers hanging! With SIPcity's call queues, your customers never experience a busy signal again. Calls smoothly enter a waiting line with your choice of music or informative messages. Even when all agents are busy, callers remain happy until someone can answer. Call queues evenly spread the workload and deliver exceptional service for an efficient team. SIPcity's hosted VoIP makes call queues a breeze to manage right through your online dashboard. With SIPcity, queues keep your callers smiling and your agents cruising.

Here's why you should use a Call Queue

  • Reduce abandoned calls - Callers reaching a busy signal often hang up and call back, which can lead to lost business. Queues give callers an option to wait for the next available agent.
  • Evenly distribute calls - Queuing evenly distributes calls to available agents, ensuring an efficient workflow.
  • Professional image - Callers reaching a professional queue system rather than a busy signal perceive your business as more reputable.
  • Flexible management - Queues are easy to manage in a hosted PBX system through an online dashboard.

Keep uncovering the myriad layers of functionality SIPcity has to offer, unveiling a realm of features crafted to enhance your experience.

What is a Call Queue?

Don't leave callers hanging! With SIPcity's call queues, your customers never experience a busy signal again. Calls smoothly enter a waiting line with your choice of music or informative messages. Even when all agents are busy, callers remain happy until someone can answer. Call queues evenly spread the workload and deliver exceptional service for an efficient team. SIPcity's hosted VoIP makes call queues a breeze to manage right through your online dashboard. With SIPcity, queues keep your callers smiling and your agents cruising.

Here's why you should use a Call Queue

  • Reduce abandoned calls - Callers reaching a busy signal often hang up and call back, which can lead to lost business. Queues give callers an option to wait for the next available agent.
  • Evenly distribute calls - Queuing evenly distributes calls to available agents, ensuring an efficient workflow.
  • Professional image - Callers reaching a professional queue system rather than a busy signal perceive your business as more reputable.
  • Flexible management - Queues are easy to manage in a hosted PBX system through an online dashboard.

Keep uncovering the myriad layers of functionality SIPcity has to offer, unveiling a realm of features crafted to enhance your experience.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

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