Desktop App

Release History

This download is only available for macOS and Windows.

Choose a macOS or Windows installer from the release history below, or visit this page again from a supported desktop device.

5.1.8

What's New in v5.1.8

Bug Fixes

▶️ Fixed Recording Playback in Chrome — Queue call recordings now play reliably (and support seeking) in Chrome, which previously failed to load them.
👁️ Fixed Invisible Recording Player — The recording player in the drawer was rendering with zero width in some cases, making it invisible — now fixed.
⚡ Faster Number Registration — Avatar image loading no longer blocks number registration, so it completes faster.
🗂️ Cleaner Recents List — Fixed an issue where inactive directory entries could incorrectly show up in your recents.

5.1.7

What's New in v5.1.7

New Features

🕘 Synced Recent Items — Your recent calls/contacts are now synced with the server, so they stay consistent across sessions.

Improvements

🖼️ Better Avatar Loading — Improved handling and caching of avatar images, so they load more reliably and refresh correctly when updated.
🔐 Smoother Sign-In & Call Reliability — Refinements to the call engine's authentication flow and error handling.

5.1.4

What's New in v5.1.4

Improvements

📬 Unread Activity Indicators — Unread items in your activity feed are now visually flagged, and they're automatically marked as read as soon as you open them.
🖥️ Smoother macOS Window Behavior — Fixed an issue where reopening the app from the dock icon wouldn't restore the window properly.
📶 More Reliable Call & Registration Handling — A batch of under-the-hood fixes to keep call state, mute/hold status, and SIP registration behaving more consistently, including smoother handling of incoming calls.

5.1.3

What's New in v5.1.3

New Features

📥 Queue Call Pickup & Callback — Admins can now pick up waiting calls directly from the queue, or call back abandoned callers — with hover history to see context before you dial.
🎧 Call Monitoring (Spy/Whisper/Barge) — New supervisor controls to silently monitor, whisper coach, or join a live call, with auto-answer handling built in.
✅ "Take Call" Button — The queue pickup button is now clearly labeled "Take call" with a friendlier dialpad-green style.

Improvements

🧹 Support Link Polish — The support link now only shows up when it's actually relevant, cleaning up the UI in other cases.

5.1.1

What's New in v5.1.1

New Features

🎧 Smarter Device Switching — SIPcity now detects when you plug in a new microphone, speaker, or camera (like a Bluetooth headset) and can automatically switch to it — even mid-call.
🔒 Safer In-Call Controls — Mic and session buttons are now disabled at the right times during active calls, preventing accidental conflicts.

5.0.9

What's New in v5.0.9

New Features

🪟 Pop-Out Keypad Window — The keypad can now be opened in its own standalone window, so you can keep it visible separately from the main app while you work.

Improvements

📶 More Reliable Multi-Window Calling — Better session syncing between windows, plus improved tracking of early media and calling tone behavior for a smoother call experience.
🎨 Keypad & UI Polish — Refined keypad styling, more consistent tooltips and buttons across the app.
💬 Better SMS Formatting — Improved phone number handling when sending text messages.

5.0.8

What's New in v5.0.8
New Features

📊 Call Queue Reports Dashboard — A new admin dashboard giving supervisors visibility into queue metrics, live calls, agent status, and call recordings — all in one place.

Improvements

🎙️ Better Voicemail Handling in Activity — Continued refinements to how voicemails appear and behave in your activity feed, plus general UI polish.

5.0.6

What's New in v5.0.6
Improvements

🎙️ Voicemail Tags in Activity — Voicemails are now clearly marked with their own icon and label right in your activity feed, so you can spot them at a glance without opening each one.
🛠️ Steadier Activity Feed — Fixed an issue that could cause errors in the activity list, plus some visual polish for a cleaner, more consistent look.

5.0.5

What's New in v5.0.5
New Features

🔔 Voicemail Notifications — Get notified right away when a new voicemail comes in.
🚀 Autostart — SIPcity can now launch automatically when you start your computer.
📇 Smarter Contact Matching — Improved accuracy when matching incoming numbers to your contacts.
ℹ️ App Version Visibility — Your current app version is now shown in Settings, making it easy to confirm you're up to date.

Improvements

Enhanced message handling for a smoother, more reliable experience.
General UI refinements across the app.
Behind-the-scenes improvements to how updates are packaged and delivered, ensuring smoother and more reliable auto-updates going forward.