Case Study

Antrak Logistics Streamlines Global Communications

A leading international transport & logistics company saves thousands of dollars and boosts efficiency with SIPcity’s innovative VoIP solutions.

Antrak Logistics has streamlined their VoIP infrastructure with SIPcity.

Antrak Logistics Story

Established in 1996, Antrak Logistics has become a global leader in international transport and logistics. Specialising in large mining and industrial projects, Antrak is dedicated to providing the highest expertise in all aspects of project transport and logistics operations. With 500 global offices across Africa, the Philippines, and Western Australia, the company required a modern and reliable communication system to keep pace with its rapidly expanding operations.

Challenges

Antrak Logistics used Telstra as their voice provider and later switched to the Vocus IPTel Broadsoft Platform with the move to high-speed internet. However, they needed help to quickly deploy operational handsets in their global locations, including Africa, the Philippines, Canada, and Brazil. 
 
Vocus IPTel couldn’t promptly deliver a cost-effective, reliable, high-performance voice solution. Moreover, the proposed solution required complex networking equipment, VPN routers, and security systems, which made it infeasible in terms of cost, timeline, and complexity at remote sites. 
In addition, Antrak faced several challenges with its outdated Toshiba PABX digital phone system:
  1. Limited IP connectivity and remote teleworker functionality
  2. Complex and costly setup for remote sites
  3. Toshiba discontinuing product support
  4. The inability of their previous voice provider to scale and offer advanced features.
The previous system’s drawbacks hampered Antrak’s growth and negatively impacted its communication ability across its global network. They needed a cost-effective solution to support their growing operational needs and provide a seamless experience for their global workforce.

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Antrak Logistics Case Study

Enter SIPcity

After researching potential partners, Antrak chose SIPcity as the ideal solution for their communication needs. SIPcity’s cloud-based VoIP solution eliminated the need to maintain complex, outdated hardware and provided a range of advanced features that were unavailable with the Toshiba PABX platform.

Some of SIPcity’s advanced features included:

  • Softphone capabilities for remote workers
  • Global presence awareness, allowing staff to see who is available and who is not
  • Video phone functionality for more engaging conversations
  • Fax messaging for easy document transmission
  • Interactive Voice Response (IVR) systems for efficient call routing
  • Voice message to email for convenient access to voicemail

Additionally, Antrak could purchase standard VoIP handsets from various providers, such as Yealink and Grandstream, streamlining the deployment and configuration process for their head office and global locations.

Results

Switching to SIPcity yielded significant benefits for Antrak Logistics.

  • Massive cost savings: Eliminating international call charges, previously averaging $5,000 to $12,000 per month, reduced Antrak’s monthly voice communication expenses to less than $350.
  • Improved customer service and interoffice communications: The ability to access and know the presence status of staff across global offices significantly enhanced communication efficiency.
  • Smooth migration process: SIPcity’s team facilitated the seamless transfer of numbers from multiple carriers without impacting customer service. Their hands-on support ensured a painless and easy transition.
  • Scalability for future growth: Antrak plans to add 50 more SIPcity voice users for their 2023 expansion to Canada. They are confident that SIPcity can accommodate their ongoing growth and provide reliable, cost-effective communication solutions.

Furthermore, SIPcity offered unparalleled customer service, guiding Antrak through the entire migration process and ensuring a smooth cutover from their previous voice carrier. This level of support has been instrumental in helping Antrak realise the full potential of its new VoIP solution.

Looking Ahead

Antrak Logistics’ partnership with SIPcity showcases the advantages of a reliable, scalable, and cost-effective VoIP solution for growing businesses. By adopting SIPcity’s services, Antrak has improved its global communication infrastructure, allowing them to concentrate on its core mission: delivering exceptional international transport and logistics services.
 
Antrak’s successful transition to SIPcity is an inspiring example for companies seeking to modernise their communication systems. With the right partner, businesses can overcome the obstacles posed by outdated technology, enhance efficiency, and pave the way for a brighter, more connected future.
 
By opting for SIPcity, Antrak Logistics has upgraded its communication system and positioned itself for ongoing success in the ever-changing global marketplace. Their new VoIP solution guarantees seamless communication across all locations and departments, improving their ability to serve clients and manage complex logistics operations. The cost savings and increased efficiency from SIPcity have also enabled Antrak to allocate resources more strategically and focus on its core competencies.
 
The enduring partnership between Antrak Logistics and SIPcity highlights the importance of investing in modern communication solutions.
SIPcity can provide a robust communication solution for logistics companies.

In a digital world, having a reliable, flexible, and cost-effective communication system is essential for staying competitive.

Having a reliable partner for your business communications is vital.
In summary, Antrak Logistics’ switch to SIPcity has been a triumph. The company now benefits from a tailored communication system, ensuring it can address the challenges of international transport and logistics head-on. With SIPcity’s expert support, Antrak has seen significant improvements in efficiency, customer service, and overall productivity while enjoying considerable cost savings.
 
Antrak Logistics can rely on SIPcity to supply the communication infrastructure necessary for success as it expands and adds new global locations. This dynamic partnership exemplifies how innovative businesses can leverage technology to drive growth and achieve their objectives.
 
Regardless of your business size, SIPcity’s VoIP solutions can help streamline communications, reduce costs, and boost overall efficiency. By emulating Antrak Logistics’ approach, your company can also transform its communication infrastructure and reap the numerous benefits SIPcity offers.

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