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Cancelling Your Account
and Returning Equipment

We’re sorry to hear that you are making changes to your account.
To cancel services or your account, you will need to complete the form below.

Get in touch

We’d like to make sure that our service has met your needs before you proceed to cancel your account. Feel free to get in touch with our team to chat about options.

Returning Equipment

You will need to return any equipment, including routers and IP handsets to us. Get in touch with us and we’ll confirm details with you.

Cancellation Timeframe

Your account can be cancelled at the end of the billing anniversary or immediately. ADSL service cancellations depend upon how much notice you have given.

Please complete this form to cancel your SIPcity account and return your equipment.

  • This is the name of the primary authorised person on the account.
  • Please let us know the main reason you are cancelling your account.
  • By continuing, I confirm I have read and agree to SIPcity's Account and Service Cancellation Policy
    and E-Sign Consent.
    I also agree that I will return any hardware provided by SIPcity including routers and handsets or I will purchase these outright and SIPcity can invoice me at the current retail price.