Simple ports generally take 4–6 business days to complete.
Customer submits port request
This will take one business day to submit to our upstream carrier. At this point your account is charged.
Losing carrier accepts port out
This should take four business days, however it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.
Cutover date is provided
The cutover date is generally 1–2 business days from when the ported was accepted, and is chosen for you.
Port is completed
Once the port is completed, it is advised that you check that the number has come across with no issues. There is a 4-hour window for an emergency return if an issue has occurred to keep the number active.
Customer submits port request
This will take one business day to submit to our upstream carrier.
Port is accepted
This should take ten business days, however it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.
You select a cutover date
We will be in touch once the port has been accepted to organise a date to have the number(s) cutover. Once all parties confirm we will set the cutover date, please be aware that at least a 10 business day grace period needs to be given.
Port is completed
Once the port is completed, it is advised that you check that the number(s) are on your account with no issues. There is a 4 hour window for an emergency return if an issue has occurred to keep the number active.
Special ports generally take 4–6 business days to complete.
Customer submits port request
This will take one business day to submit to our upstream carrier. At this point your account is charged.
Port is accepted
This should take 5–8 business days, however, it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.
Cutover date is provided
We will be in touch once the port has been accepted to organise a date to have the number(s) cutover. Once all parties confirm we will set the cutover date, please be aware that a 2 business day grace period needs to be given.
Port is completed
Once the port is completed, it is advised that you check that the number has come across with no issues. There is a 4-hour window for an emergency return if an issue has occurred to keep the number active.
The cutover
At cutover, the losing carrier reroutes any calls to SIPcity. However, during the cutover your numbers may go offline as the various routing tables propagate between the Telcos. This process can vary from a few seconds to two hours depending on workload of the losing carrier on the day of your number port.
Manage your numbers
As part of our porting process, we automatically pre-provision your numbers, which you will access from Manage Numbers in your Cloud PBX on the morning of the cutover. From that moment, you can register phones in preparation of the cutover, albeit you won’t be able to make calls until cutover. If you are subscribing to our service via a physical PBX, your ported numbers will automatically route to your trunk number/IP address at cutover.
PBX customers
If you already have an active PBX (Registered or SIP peer’d) at SIPcity, at cutover we automatically route incoming calls to your trunk number/IP address for peering customers. For new customers, please don’t wait for cut-over to start configuring your PBX. While incoming calls won’t fail, our systems will route through to our generic voicemail, as we won’t at that point know where to route the call.
Cloud PBX numbers
If you intend to use SIPcity’s hosted cloud PBX, check your phones been pre-provisioned to Register to SIPcity. At the moment of cutover, your phone should work as expected. To help you with handset provisioning take a look at device provisioning in our Help Centre.
When you submit a number port request form, the following charges are applicable per submission.
| Description | Cost |
|---|---|
| Cat-A (simple) One number | $24.40 |
| Cat-A (simple) one number third party port | $44.00 |
| Cat-C (complex) Port 1-5 numbers | $161.70 |
| Cat-C (complex) Port 6-20 numbers | $242.00 |
| Cat-C (complex) Port 21-100 numbers | $407.00 |
| Cat-C (complex)Port 101-200 numbers | $550.00 |
| Cat-C (complex) Port more than 200 numbers | $1,244.10 |
| Special Service Number 1300 or 1800 | $80.00 |
When a number port is rejected, a charge is applicable as follows.
| Description | Cost |
|---|---|
| Cat-A (simple) One number | $0.00 |
| Cat-C (complex) PNV Initial Reject | $50.00 per rejection |
| Cat-C (complex) PNV Reject 1-5 numbers | $75.00 per rejection |
| Cat-C (complex) PNV Reject 6-100 numbers | $122.00 per rejection |
| Cat-C (complex) PNV Reject 101-200 numbers | $244.00 per rejection |
| Cat-C (complex) PNV Reject 201 numbers or more, but less than 1000 | $360.00 per rejection |
| Cat-C (complex) CNA Reject charge | Price verifies |
| Special Service Number Reject 1300 or 1800 number | $60.00 per number |
Port Reversals and Emergency Returns can only be requested within a period of four hours from the time the port cutover is completed. Number porting charges are still applicable along with the Reversal or Emergency Return charges. Please note that Number Port Returns and Emergency Returns may not always be available.
| Description | Cost |
|---|---|
| Cat-A (simple) Port reversal | $250.00 per number |
| Cat-C (complex) 1-5 numbers emergency return | $495.00 per return |
| Cat-C (complex) 6-20 numbers emergency return | $1,250.00 per return |
| Cat-C (complex) 21-100 numbers emergency return | $2,750.00 per return |
| Cat-C (complex) 101-200 numbers emergency return | $4,125.00 per return |
This and many more Cloud PBX features are available with a SIPcity plan. Get in touch with us today and one of our sales specialists will reach out to you.
