When our CEO recently sailed from Queensland to Noumea, he was pretty stoked with his new “floating office”. Why? Throughout the entire voyage across the Coral Sea into the South Pacific, he remained fully connected to the office and business associates – with Starlink. Even hundreds of kilometres from land, his phone system worked flawlessly. This is the power of combining VoIP with Starlink Australia, turning what once seemed impossible into everyday reality for Australian businesses.
“It was a great experience using Starlink, we didn’t drop a single call,” says Michael Johnstone, CEO of SIPcity. “I had my floating office, thanks to Starlink. The reliability was extraordinary, maintaining crystal-clear voice quality throughout the entire journey across the South Pacific, as well as having complete access to all my data and cloud services.”
For Australian business decision-makers grappling with connectivity challenges in remote locations, offshore operations, or regional areas, this combination represents a genuine breakthrough. Moreover, SIPcity’s specialist voice expertise ensures you’re not just getting satellite internet, but a complete business phone solution optimised for Starlink’s unique characteristics.
Why VoIP with Starlink Australia Works Brilliantly
Traditional satellite internet services have long struggled with latency issues that made VoIP calls problematic. However, Starlink’s Low Earth Orbit constellation has changed everything. Operating at approximately 550 kilometres above Earth, compared to traditional satellites at 35,000 kilometres, Starlink achieves median latency of around 25-33 milliseconds during peak hours. Importantly, this performance sits well within the industry-standard requirement of under 150 milliseconds for quality VoIP calls.
Australian businesses operating in remote locations, maritime environments, or areas with limited terrestrial connectivity can now access the same high-quality voice communications as their metropolitan counterparts. Furthermore, with download speeds consistently exceeding 100-200 Mbps, Starlink provides ample bandwidth for multiple concurrent VoIP calls, video conferencing, and regular business operations simultaneously.
Real-World Performance That Delivers
VoIP quality depends on three critical factors: latency, jitter, and packet loss. Starlink’s engineering team has focused intensively on reducing median latency to a stable 20 milliseconds, with current performance already achieving this goal in many regions. Additionally, worst-case peak hour latency has dropped by over 60 percent, ensuring consistent call quality even during busy periods.
For context, standard VoIP requirements specify latency below 150 milliseconds, jitter under 30 milliseconds, and minimal packet loss. Starlink not only meets these requirements but often exceeds them. Consequently, businesses using SIPcity’s VoIP with Starlink Australia experience crystal-clear voice quality comparable to fibre connections.
SIPcity’s Specialist Approach to VoIP with Starlink Australia
While Starlink provides the connectivity, SIPcity delivers the voice expertise. Our hosted phone system is specifically configured to work seamlessly with satellite connections, incorporating Quality of Service settings, jitter buffering, and codec optimisation that ensures exceptional call quality regardless of your location.
Unlike generic VoIP providers, SIPcity understands the unique characteristics of satellite connectivity. Therefore, we configure your system with appropriate codecs, implement adaptive jitter buffers, and prioritise voice traffic to deliver the best possible experience. Additionally, our Australian-based support team understands local connectivity challenges and can troubleshoot issues quickly.
Keep Your Existing Internet Provider
One significant advantage of choosing SIPcity for VoIP with Starlink Australia is flexibility. Your business can keep its existing terrestrial internet connection for primary operations whilst adding Starlink as a backup or dedicated voice circuit. Alternatively, operations in truly remote locations can rely entirely on Starlink connectivity. Either way, SIPcity’s business VoIP solution adapts to your specific requirements.
Perfect for Australian Remote and Maritime Operations
Australian businesses face unique connectivity challenges. With approximately 30 percent of small businesses operating in rural or remote areas, reliable communications have historically been problematic. However, VoIP with Starlink Australia now enables these businesses to compete on equal footing with metropolitan competitors.
Maritime operations particularly benefit from this technology. As demonstrated during Michael Johnstone’s Noumea voyage, Starlink maintains connectivity even in the middle of the ocean. Consequently, fishing fleets, charter vessels, offshore platforms, and marine transport can maintain seamless business communications throughout their operations. Furthermore, the mobility features of Starlink’s Priority services ensure connectivity whilst underway.
Industries Benefiting from VoIP with Starlink Australia
Mining companies operating in remote locations can now provide communications infrastructure comparable to city offices. Similarly, agricultural businesses across vast properties maintain connectivity across their operations. Emergency services gain reliable backup communications during disasters when terrestrial networks fail. Additionally, construction sites in remote locations establish full business phone systems from day one.
The Australian Communications and Media Authority continues supporting initiatives to improve regional connectivity, recognising the critical importance of reliable communications for business operations nationwide. Meanwhile, SIPcity focuses on ensuring these connections deliver professional-grade voice quality.
Technical Excellence Behind the Connection
Starlink’s network architecture employs sophisticated handover algorithms that seamlessly switch between satellites every few seconds. Despite this constant movement, modern VoIP protocols handle these transitions without noticeable impact on call quality. Moreover, Starlink’s expanding network of ground stations across Australia minimises the distance data must travel, further reducing latency.
SIPcity’s systems complement this infrastructure through intelligent codec selection. We typically deploy G.711 for maximum quality when bandwidth permits, whilst maintaining G.729 capability for bandwidth-constrained scenarios. Furthermore, our systems implement adaptive jitter buffers that automatically adjust to network conditions, ensuring smooth audio delivery even when latency varies slightly.
Business Continuity and Redundancy
Modern businesses cannot afford communications downtime. Therefore, many organisations deploy VoIP with Starlink Australia as part of a redundant connectivity strategy. Should primary terrestrial circuits fail due to infrastructure damage, weather events, or provider outages, Starlink automatically becomes the backup path for voice communications.
Cost-Effective Enterprise-Grade Communications
Historically, providing enterprise-grade phone systems to remote locations required expensive dedicated circuits or satellite connections with prohibitive latency. However, Starlink business plans starting from approximately $176 monthly provide the foundation for reliable VoIP services. When combined with SIPcity’s hosted phone system, businesses gain comprehensive features including auto-attendants, call queues, voicemail-to-email, and mobile integration at a fraction of traditional costs.
Furthermore, the ability to keep your existing internet provider means you can optimise costs by using Starlink specifically for voice and critical applications whilst maintaining existing arrangements for bulk data transfer. This flexibility allows businesses to implement connectivity strategies that match their specific operational requirements and budget constraints.
Looking Ahead: The Future of Remote Business Communications
Starlink continues expanding its constellation, with plans to more than double capacity through additional satellite launches and third-generation hardware. These improvements promise even lower latency and higher throughput, further enhancing VoIP quality. Additionally, Starlink’s Direct to Cell service, partnering with Australian carriers including Optus and Telstra, will eventually enable voice communications directly through standard mobile phones via satellite.
SIPcity remains at the forefront of these developments, continuously optimising our systems to leverage improvements in satellite connectivity. Our commitment to Australian businesses means we’re always testing new features, fine-tuning configurations, and developing solutions that maximise the potential of VoIP with Starlink Australia.
Getting Started with SIPcity and Starlink
Implementing VoIP with Starlink Australia for your business involves straightforward steps. First, establish your Starlink connectivity either directly through Starlink Australia or through Australian resellers like Telstra, Optus, or Vocus. Subsequently, SIPcity configures your hosted phone system with appropriate settings optimised for satellite connectivity.
Our team handles the technical complexities including codec configuration, QoS implementation, and jitter buffer optimisation. Meanwhile, your staff simply pick up their handsets or launch softphone applications like mySIPcity to make calls. The entire system works seamlessly, whether employees are at a remote mine site, on a vessel at sea, or at your metropolitan headquarters.
Australian Ownership Makes the Difference
As an Australian-owned and operated telecommunications provider, SIPcity understands local business requirements intimately. We’re not a multinational corporation treating Australia as just another market. Instead, we focus exclusively on delivering exceptional voice services to Australian businesses. Consequently, when you call support, you speak with people who understand your challenges and can provide practical solutions immediately.
Ready to experience the freedom of reliable business communications anywhere in Australia, or even beyond? Whether you’re planning remote operations, need maritime connectivity, or simply want bulletproof backup communications, SIPcity’s VoIP with Starlink Australia delivers the solution. Contact us today to discuss how we can keep your business connected, no matter where your operations take you.