News & Updates

VoIP for Small Business Advantages

Your business is never too small to benefit from a VoIP (voice over internet protocol) service. It’s generally more affordable and flexible than your standard telephone service and has more features that will help you change the way you do business with your customers and employees within Australia and across the world.

If you are interested in learning about it and considering SIPcity’s VoIP for small business plans, read on so you know how you can save money and generate more business with VOIP.

If you have a growing team and a growing customer base, you need a reliable point of contact that will allow everyone to have seamless communication wherever they are in the world, and that’s what VoIP gives you. Below are a few of the reasons why businesses have switched to VoIP:

Higher Customer Satisfaction

With VoIP, you can ensure that your customers get the help they need when they need it. Your customers can connect with customer support faster, improving their experience with your business, which results in stronger brand loyalty.

Better Team Communication

VoIP is easily scalable for a growing team. It also supports multiple calls at the same time such as conference or group calls, making it easier for everyone to collaborate and communicate with each other.

VoIP For Small Business

More Affordable Communication
Cost is the number one reason businesses choose VoIP. Since it’s a month-to-month service, you only pay for what you need or use. Moreover, cheap VoIP plans in Australia include international calling and it’s significantly lower compared to what your mobile service provider offers.

Hassle-free Installation

You do not need to hire a person to complete a system set up or software upgrade because you will not need a physical box to maintain. All of the action is in the cloud; there are no wires, no mess and no operational hazards to deal with.

Mobility

You can take your work everywhere you go as long as there’s an internet connection.

More Affordable Hardware and Software

As we mentioned, there’s little to no installation needed in VoIP, and if there is, you can use existing equipment such as your computer, ethernet cable, headset and microphone/speaker.

In case you need a VoIP handset in Australia, your service provider can provide this at a very affordable price.

More Free Features

Features vary with each provider but SIPcity offers free Cloud PBX features that will help you set up a call centre of your own. It includes:

  • Virtual Receptionist
  • Call Queueing
  • Music on hold
  • Call recording
  • Voicemail to email
  • Simultaneous ring
  • Caller privacy
  • Presence and Busy Lamp field function
  • Add more numbers

There are so many more features offered and you can manage your account on your own. You’re in control of how much you spend and all the settings can be updated within seconds.

Not Just Voice

VoIP also allows video conferences and real-time communication. It’s the easiest, most efficient, and cheapest service to offer.

How do you set up VoIP for small business?

Setting up your businesses VoIP system is easy, and we’ve summed it up in 7 easy steps below:

How many users you will need?

Determine how many employees make and receive phone calls in your organisation. VoIP providers in Australia and even in other parts of the world, usually charge on a per user basis. SIPcity charges for the calls you make, not the number of users you have.

Ensure your internet connection is fast enough.

It’s important to have a fast internet connection because the VoIP network runs over the internet. The call quality can be detrimentally affected without sufficient bandwidth to support the number of calls, either inbound or outbound.

Aside from bad call quality, you can also experience dropped calls because of the insufficiency of your internet connection. 

Determine your budget and choose only the necessary features.

VoIP service providers offer a lot of features. Some features are free and some are not. Choose the features that will help you meet your unique needs or go back to why you wanted a VoIP system in the first place, which should help you choose your options.

Your phone numbers, for example, are one of the most important features to consider. Will you be needing a specific phone number that’s easy to remember? Will you need a 1-800 toll-free number, an international number or a vanity number, which is easy to remember?

There are many add on features that you can add to your plan depending on your needs.

Find out which features are necessary.

In addition to phone numbers, there are other vital features such as a Virtual Receptionist (IVR) and certain call centre features like Call Queuing which you should review. If your team receives a high amount of calls on a daily basis, then an Auto Attendant (IVR) is a must-have.

Ask your preferred VoIP vendor if they offer this before you sign up with their service.

Choose your Service Provider.

Once you have determined your budget and the features you need, it’s time to choose your service provider. Evaluate your options based on their price, ease of use, call management, support, expertise, and call quality.

Order and setup other related hardware.

Once you already have an account, you can start calling. Most VoIP systems allow you to make or receive calls using a desktop app or soft phone which is easy and straightforward to use.

As mentioned, most of the hardware you need is already available to you, like the headset and your computer’s microphone and speaker. You can also order VoIP phones which offer a greater level of functionality for the office user.

Choose SIPcity and setup and configure your VoIP service.

Subscribe to a SIPcity VoIP Calling Plan and getting started is simple. Log in to your account and from the dashboard go to “settings.” You can manage your inbound calls settings like IVR, call queueing, etc. and you can also set up your outbound calls and edit your privacy and caller ID settings.

You can add numbers to your account, set up music on hold, call recording, etc

For more information on VoIP for Small Business get in touch with the SIPcity team.