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Business Phone System
Next-gen cloud telephony for SMBs
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Power your office with high-speed nbn® Fibre
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All-in-one calling, messaging, and video solution
Microsoft Teams Direct Routing
Save on Teams calling and connect seamlessly
Virtual Mobile Number
Connect with customers anywhere
Virtual Fax
Paperless, secure faxing
SIP Trunking
Reliable and flexible voice connectivity
Professional Audio Recording
High-quality professional messages
AI Voice Agent
Never miss another call.
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Features Overview
Learn more about our features
Auto Attendant (IVR)
Direct your callers to the right department
Call Queuing
Route callers and manage high call volumes
Call Recording
Replay and review calls easily
Voicemail to Email
Quick access to your voicemail
Follow Me
Have your calls ring on other devices
Music on Hold
Upload your own music while callers wait
Reception Console
See who's available in your team
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Faxing for modern times
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Discover great products for your business
Yealink SIP-T33G
The essentials, built to perform
Yealink SIP-T48U
Advanced SIP phone for professionals
Extras & Accessories
Dongles, power adapters and more
Yealink SIP-T43U
Feature-rich SIP office phone
Yealink Wireless W76P
High-performance cordless phone system
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What is Call Queuing and Why It Is Important
Emma Turley
March 28, 2025
Value of Voice Communication
Dot Johnstone
September 28, 2023
SIPcity Microsoft Teams Direct Routing
SIPcity offers unmatched integration with Microsoft Teams through Direct Routing. Learn why SIPcity is the top choice for Australian businesses seeking enterprise-grade voice.
Mike Johnstone
August 26, 2023
Direct Routing with SIPcity
Mike Johnstone
June 28, 2023
Best VoIP Phone Features
Your business phone system can do far more than make and receive calls. Discover powerful VoIP features that improve customer service, flexibility, and productivity.
Emma Turley
April 7, 2023
Boost Your nbn® Speed
Slow business internet can affect everything from cloud apps to VoIP calls. Learn how to identify bottlenecks, improve performance, and know when it’s time to upgrade.
Dot Johnstone
April 4, 2023
Crystal Clear Call Quality with VoIP
Emma Turley
April 4, 2023
How to Easily Set Up VoIP Phones in Australia
Emma Turley
March 26, 2023
Secrets for Choosing the Best UCaaS Provider
Choosing a UCaaS provider is about more than features and price. Here are 10 things to consider when comparing unified communications platforms for your business.
Emma Turley
March 24, 2023