Call Parking

Park a live call to a shared slot so it can be picked up from another phone.

Call Parking lets you place a call in a virtual “parking bay” so any phone in your system can retrieve it.

Configure Call Parking

  1. Log in and select your number in Switchboard.

  2. Go to Advanced > Call Parking.

  3. Configure these options:

    • Number of parking slots (e.g., 10)
    • Parking time in seconds (e.g., 50)
    • Where to return unanswered calls

  4. Click Save to update your settings.

Using Call Parking

  • To park a call: Press the Call Park button or transfer to *1701.

  • To retrieve a call: Dial *1701 or press the flashing Call Park button.

Setting Up Call Park Buttons

  1. Configure line keys as “Call Park” type with value *1701 for bay 1.

  2. Add a descriptive label such as “Bay 1” or “Parking 1”.

  3. Select the appropriate line (typically Line 1).

Any phone in the same group can retrieve a parked call by dialling *1701 or using a configured Call Park button. When a call is parked, the Call Park button flashes on phones monitoring that bay.

Example: In the image shown, phone extension 61-2-8970-7502 has Call Parking enabled with all extensions monitoring bay *1701. When Emma has configured her phone to monitor bay *1701, her Call Park button labelled “Bay One” flashes when a call is parked. She can retrieve the parked call by pressing this button.

Yealink Device Provisioning

Use SIPcity’s Device Provisioning to easily enable Call Parking on any Yealink phone provisioned through our service.