AI Voice Agent
Create your AI Voice Agent in minutes. This guide walks you through setting up your agent, connecting it to your numbers, configuring knowledge and actions, and going live with confidence — all from your SIPcity Cloud PBX.
Book appointments, intelligently route calls, send and receive SMS and more with the tools that are available with your AI Voice Agent.
Learn how to connect your AI Voice Agent to Cal.com and streamline appointment booking. Callers can check availability and book on the spot, with real-time syncing to Google Calendar, Microsoft 365, and more.
Prompts are the instructions that define your agent’s identity, behavior, and decision-making framework. While each user query will change with every interaction, the prompt is the “brain” or “ops manual” that guides how the agent handles the conversation in real-time.
Choose from our library of natural-sounding voices across multiple languages and accents. For multi-agent workflows, assign a unique voice to each agent for clean, professional transitions during transfers — whether between departments or languages.
Or clone your own. Upload a short audio sample and your agent speaks in your voice — not inspired by it, yours. All voice data is stored in Australia and never shared with third parties.
Our Retrieval-Augmented Generation (RAG) eliminates the guess from your Agent. By grounding its responses in your uploaded documents, policies, and FAQs, RAG creates real-time guardrails that ensure every answer is accurate and relevant.
Your Agent knows when to hand off. Seamlessly transfer calls to the right team member, another department, or a specialist agent, whether they’re on the phone or on your website.
Send SMS messages to confirm appointments or follow up after calls. Keep both your customers and your team informed with timely updates, confirmations, and important information.
