Features

Call Recording

On-Demand and Automatic Call Recording

Enable automatic recordings of inbound and outbound calls – or record on demand – and unlock rich insight with AI-powered transcription and sentiment analysis.

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Do I need Call Recording for my business?

Our call recording captures every inbound and outbound conversation for playback and storage. Built on modern AI technology, it also provides audio transcription with speaker separation and sentiment analysis, making transcripts searchable and enabling you to track trends, coaching needs and customer moods. This empowers quality-assurance, compliance, dispute resolution, training, and the retention of oral agreements.

AI

 

Call Recording powers these AI Features:

Turn every call into actionable insight with AI-ready recordings that help you understand conversations at scale.

Transcription

Turn every conversation into searchable, shareable text, making it easy to review what was said, spot key details, and quickly get up to speed without replaying the whole call, enabling quick insights.

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Sentiment Analysis

Sentiment Analysis automatically detects tone and customer emotion throughout a call. It helps your team identify frustration early, celebrate great interactions, and track overall customer experience trends over time.

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Benefits of Call Recording for Your Business

  • Capture Every Detail: With Call Recording, you never have to worry about missing crucial details during a call. No need for frantic note-taking; instead, enjoy the conversation and focus on the person at the other end of the line. The recording will capture everything, allowing you to revisit the conversation at your leisure.
  • Improve Customer Service: Listening to recorded calls can provide valuable insights into customer interactions.
  • Emotional & Sentiment Insights: Thanks to AI, you gain visibility into how calls feel – positive, negative, or neutral – helping you spot dissatisfied customers, coaching opportunities or process bottlenecks faster.
  • Prevent Disputes: Recorded calls can serve as a reliable point of reference in case of disputes or misunderstandings. Having a record of what was said by both parties can help resolve issues swiftly and fairly.
  • Compliance and Legal Protection: Recording calls may be a legal requirement for compliance purposes, and they protect your business in potential legal scenarios by serving as evidence of verbal contracts or agreements.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

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Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.