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PORT A NUMBER
number porting
PORT A NUMBER
1

Customer submits port request

This will take one business day to submit to our upstream carrier. At this point your account is charged.

2

Losing carrier accepts port out

This should take four business day, however it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.

3

Cutover date is provided

The cut over date is generally 1-2 business days from when the ported was accepted, and is chosen for you.

4

Port is completed

Once the port is completed, it is advised that you check that the number has come across with no issues. There is a 4 hour window for an emergency return is an issue has accrued to keep the number active.

Important information about Simple ‘CAT A’ Ports

  • Simple Ports generally take 5-8 business days to complete.
  • For a Simple Port to be successful, all complex services on the line must be removed 
prior to submission of the port. The line must also be active.
  • Simple Port fees are charged per porting attempt at the time of Port Submission. If the port is rejected and resubmitted, the charge will be reapplied.
  • Common reasons for Simple Port rejections are incorrect information (such as wrong account number/address) or because of complex service(s) associated with the number.
  • To make porting easy, it is recommend that all complex services are removed from the line and then the port is submitted as a Simple Port. This helps to minimise the time and cost involved! If cancelling features on a service, please wait 2 business days before submitting the port request.
  • For redirections for Telstra, the only call forwarding option is CDNO. CDNO means the port will remain Simple. Prepaid number redirections cannot be ported under any process. Number Redirection cannot be provided to numbers that are not connected to the Telstra Network.
PORT A NUMBER
1

Customer submits port request

This will take one business day to submit to our upstream carrier.

2

Port is accepted

This should take ten business day, however it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.

3

You select a cutover date

We will be in touch once the port has been accepted to organise a date to have the number(s) cutover. Once all parties confirm we will set the cutover date, please be aware that at least a 10 business day grace period needs to be given.

4

Port is completed

Once the port is completed, it is advised that you check that the number(s) are on your account with no issues. There is a 4 hour window for an emergency return is an issue has accrued to keep the number active.

Important information about Simple ‘CAT C’ Ports

  • Complex ports generally take 8-12 weeks to complete depending on complexity.
  • Number blocks are considered as single numbers, for example, a 100 block is 100 numbers and will be charged at the 100 number batch fee.
  • A Complex Batch will need to be for the same end customer name at the same address to be accepted. A Complex Batch can have more than one account number, although this does not happen very often.
  • Reject charges apply to all Cat-C numbers. Also even if PNV is completed and is successful, complex ports can still be rejected. This generally happens when a customer makes changes on their end such as disassociating & associating numbers to the block that is being ported, cancelling services etc.
  • For Emergency Returns, the fee will be based on the actual size of the return, unless they are associated numbers. For example if 300 numbers are ported and they are all associated, but an Emergency Return of only 100 is required, it will be charged as the cost of 300 numbers emergency return. However if an Emergency Return is required for 100 numbers out of 300, and they are NOT associated, the fee will be charged as the cost of 100 number emergency return.
  • All associated numbers must be ported even if only 1 number is wanted. The only option around this is that the association must be broken before the port is submitted.
PORT A NUMBER
1

Customer submits port request

This will take one business day to submit to our upstream carrier. At this point your account is charged.

2

Losing carrier accepts port out

This should take 5-8 business day, howeve, it may take longer if there are any delays with process porting files between SIPcity and the losing carrier.

3

Cutover date is provided

We will be in touch once the port has been accepted to organise a date to have the number(s) cutover. Once all parties confirm we will set the cutover date, please be aware that a 2 business day grace period needs to be given.

4

Port is completed

Once the port is completed, it is advised that you check that the number has come across with no issues. There is a 4 hour window for an emergency return is an issue has accrued to keep the number active.

Important information about Special Ports

  • Special Ports generally take 5-8 business days to complete.
  • For a Simple Port to be successful, all complex services on the line must be removed 
prior to submission of the port. The line must also be active.
  • Simple Port fees are charged per porting attempt at the time of Port Submission. If the port is rejected and resubmitted, the charge will be reapplied.
  • Common reasons for Simple Port rejections are incorrect information (such as wrong account number/address) or because of complex service(s) associated with the number.
  • To make porting easy, it is recommend that all complex services are removed from the line and then the port is submitted as a Simple Port. This helps to minimise the time and cost involved! If cancelling features on a service, please wait 2 business days before submitting the port request.
  • For redirections for Telstra, the only call forwarding option is CDNO. CDNO means the port will remain Simple. Prepaid number redirections cannot be ported under any process. Number Redirection cannot be provided to numbers that are not connected to the Telstra Network.

Porting Charges

When you submit a port request form the following charges are applicable per submission.

Cat-A (simple) One number $24.40
Cat-A (simple) one number third party port $44.00
Cat-C (complex) Port 1-5 numbers $161.70
Cat-C (complex) Port 6-20 numbers $242.00
Cat-C (complex) Port 21-100 numbers $407.00
Cat-C (complex)Port 101-200 numbers $550.00
Cat-C (complex) Port more than 200 numbers
$1,244.10
Special Service Number 1300 or 1800 $80.00

Reject Charges

When a port is rejected, a charge is applicable as follows.

Cat-A (simple) One number $0.00
Cat-C (complex) PNV Initial Reject $50.00 per rejection
Cat-C (complex) PNV Reject 1-5 numbers $75.00 per rejection
Cat-C (complex) PNV Reject 6-100 numbers $122.00 per rejection
Cat-C (complex) PNV Reject 101-200 numbers $244.00 per rejection
Cat-C (complex) PNV Reject 201 numbers or more, but less than 1000 $360.00 per rejection
Cat-C (complex) Reject charge
$29.00 per number
Special Service Number Reject 1300 or 1800 number $60.00 per number

Port Reversals and Emergency Returns

Port Reversals and Emergency Returns can only be requested within a period of four hours from the time the port cutover is completed. Number porting charges are still applicable along with the Reversal or Emergency Return charges. Please note that Port Returns and Emergency Returns may not always be available.

Cat-A (simple) Port reversal $250.00 per number
Cat-C (complex) 1-5 numbers emergency return $495.00 per return
Cat-C (complex) 6-20 numbers emergency return $1,250.00 per return
Cat-C (complex) 21-100 numbers emergency return $2,750.00 per return
Cat-C (complex) 101-200 numbers emergency return $4,125.00 per return

Unlike mobile number porting, Australian business landline number porting is a largely manual process.

To assist with cut-over, there’s a few details you will need to consider:

1

Cut over

At cut-over, the loosing carrier reroutes any calls to SIPcity. However, during the cut-over your numbers may go offline as the various routing tables propagate between the Telcos. This process can vary from a few seconds to two hours depending on workload of the loosing carrier on the day of your number port.

2

Manage Numbers

As part of our porting process, we automatically recreate your numbers which you will access from Manage Numbers in your Cloud PBX on the morning of the cut-over. From that moment, you can register phones in preparation of the cut-over albeit you wont be able to make calls until cut-over. If you are subscribing to our service via a physical PBX, your ported numbers will automatically route to your trunk number/IP address at cut-over.

3

PBX Customers

If you already have an active PBX (Registered or SIP peer’d) at SIPcity, at cut-over we automatically route incoming calls to your trunk number/IP address for peering customers. For new customers, PLEASE DON’T WAIT for cut-over to start configuring your PBX. While incoming calls won’t fail, our systems will route through to our generic voice-mail, as we won’t at that point know where to on-send the call.

4

Cloud PBX Customers

If you intend to use SIPcity’s hosted cloud PBX, have your phones been re-provisioned to Register to SIPcity? At the moment of cut-over, your phone should just work. To help you with handset provisioning take a look at our device provisioning.