Close

It’s time to upgrade to our new Cloud PBX

We’re retiring SIPcity Live so move over to the new Cloud PBX

Start Account Upgrade

Every Account is Upgraded

All SIPcity customers will be migrated to the new Cloud PBX within the next few months.

Read the Information below

The steps below include tasks you need to do to upgrade, and also what we will do.

Click to Upgrade from inside your Account

We’d like to make this easy so we’ve have provided a tool for you to do the upgrade yourself.

Plan your upgrade for during business hours

Your phones may be down for between 5-10 mins and our team will be available only during business hours to assist you.

Make a note of your current SIPcity Live password

Your current password will be transferred to your new SIPcity Cloud PBX account, so make sure you have this noted.

Update your account email address

Ensure your SIPcity Live account has the correct email address as this is the emails new account information is sent to.

Update DNS phone proxy setting

The proxy is the physical address your phone looks to for making calls. When connecting devices directly to our Cloud PBX change to the new proxy call.sipcity.com.au. Watch how here >

Update SIP Peering setting

If using static peering, change to the new addressing range 103.55.116.65.

Enter your Credit Card details

We don’t store credit card details so you will need to add your credit card information on your new SIPcity Cloud PBX account once you have received your login credentials.

Don't change your current password

Your current password will be transferred to your new SIPcity Cloud PBX account, so make sure you have this noted.

Phone Settings

Your phone settings, apart from proxy settings, will be migrated to the new system. This includes phone settings such as Voicemail, IVR or Call Attendant recordings.

Tax Invoice/Receipts and Statements

You will be able to access to SIPcity legacy bills for another two months. If you require permanent records of your bills we recommend you to download the PDF versions of these.

Account Balance

We will transfer your SIPcity Live account balance into your new CloudPBX account. You will need to enter your credit card details into your new account.