Call Recording

On-Demand and Automatic Call Recording

Enable automatic call recordings for inbound and outgoing calls or record calls on demand.

Do I need Call Recording?

Never question "who said what" on an important business call again. SIPcity's Cloud PBX call recording digitally records your inbound and outbound phone conversations for simple playback later. It automatically transcribes the audio into searchable transcripts that identify individual speakers. Store calls long-term or access them anytime through easy online tools. Call recording enables quality assurance, compliance, dispute resolution, training, and retaining key details from verbal agreements. Unlock the full value of your business calls with SIPcity's powerful call recording and transcription.

Benefits of Call Recording

  • Enhanced Customer Service: Reviewing recorded calls can provide valuable insights into how your team interacts with customers. These recordings can serve as practical training and performance improvement tools, allowing you to enhance your customer service experience continually.
  • Record Keeping: The Call Recording feature enables you to maintain a comprehensive archive of verbal transactions. This can be particularly useful for legal reasons, dispute resolution, or keeping track of essential details discussed during calls.
  • Quality Control and Compliance: In specific industries, call recording is a mandatory requirement for regulatory compliance. Moreover, it is a quality control measure, ensuring standards are maintained across all customer interactions.
  • Improved Communication: By revisiting recorded calls, you can identify areas of miscommunication and take steps to improve clarity in future interactions.

Keep uncovering the myriad layers of functionality our app has to offer, unveiling a realm of features crafted to enhance your experience.

Resources

Setup your Outbound calls

It’s easy to manage your outbound call settings from anywhere. SIPcity Cloud PBX is quick to set up Caller ID and Privacy as well as setting PIN codes for restricting calls.

Edit settings for calls you make

The features available in a fixed wire PBX are now available online so you can make the changes yourself without the need to call in an expensive engineer or consultant. Using simple and easy to use web based tools you can configure your outbound call settings yourself.

Add numbers to your account

Add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX Australia features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.

View your call records

Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.

You’re in control with your Cloud PBX

Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.

Free Trial

There's a SIPcity plan for you. Try it for free!

This and many more Cloud PBX features are available with a SIPcity plan.
Get in touch with us today and one of our sales specialists will reach out to you.

Free Trial Offer: Available exclusively for Australian businesses. Please use your business email address to apply. Public email domains (e.g., Gmail, Outlook) are not accepted.