Advantages of Using VoIP for Small Business

Advantages of Using VoIP for Small Business

Your business is never too small to benefit from a VoIP (voice over internet protocol) service. It’s generally more affordable and flexible than your standard telephone service and has more features that will help you change the way you do business with your customers and employees within Australia and across the world.

If you are interested in learning about it and considering SIPcity’s VoIP for small business plans, read on so you know how you can save money and generate more business with VOIP.

Advantages of Using VoIP For Small Business

If you have a growing team and a growing customer base, you need a reliable point of contact that will allow everyone to have seamless communication wherever they are in the world, and that’s what VoIP gives you. Below are a few of the reasons why businesses have switched to VoIP:

Higher Customer Satisfaction

With VoIP, you can ensure that your customers get the help they need when they need it. Your customers can connect with customer support faster, improving their experience with your business, which results in stronger brand loyalty.

Better Team Communication.

VoIP is easily scalable for a growing team. It also supports multiple calls at the same time such as conference or group calls, making it easier for everyone to collaborate and communicate with each other.

VOIP For Small Business

More Affordable Communication

Cost is the number one reason businesses choose VoIP. Since it’s a month-to-month service, you only pay for what you need or use. Moreover, cheap VoIP plans in Australia include international calling and it’s significantly lower compared to what your mobile service provider offers.

Hassle-free Installation

You do not need to hire a person to complete a system set up or software upgrade because you will not need a physical box to maintain. All of the action is in the cloud; there are no wires, no mess and no operational hazards to deal with.


You can take your work everywhere you go as long as there’s an internet connection.


More affordable hardware and software

As we mentioned, there’s little to no installation needed in VoIP, and if there is, you can use existing equipment such as your computer, ethernet cable, headset and microphone/speaker.

In case you need a VoIP handset in Australia, your service provider can provide this at a very affordable price.

free Cloud PBX feature

More Free Features

Features vary with each provider but SIPcity offers free Cloud PBX features that will help you set up a call centre of your own. It includes:

  • Virtual Receptionist
  • Call Queueing
  • Music on hold
  • Call recording
  • Voicemail to email
  • Simultaneous ring
  • Caller privacy
  • Presence and Busy Lamp field function
  • Add more numbers

There are so many more features offered and you can manage your account on your own. You’re in control of how much you spend and all the settings can be updated within seconds. 

Not Just Voice

VoIP also allows video conferences and real-time communication. It’s the easiest, most efficient, and cheapest service to offer.

How do you set up a VoIP system for a small business?

Setting up your business’ VoIP system is easy, and we summed it up in 7 easy steps below:

  1. Figure out how many users you will need.

    Know how many employees will need this and how many conference rooms will be used. VoIP providers in Australia and even in other parts of the world, usually charge on a per user basis.

  2. Ensure your internet connection is fast enough.

    It’s important to have a fast internet connection because the VoIP network runs over the internet. The call quality will be significantly affected if you don’t have enough bandwidth to support the number of users in a certain location.

    Aside from bad call quality, you will also experience dropped calls because of the insufficiency of your internet connection.

    30mbps can support at least 67 lines and a maximum of 500.

  3. Determine your budget and choose only the necessary features.

    VoIP service providers offer a lot of features. Some features are free and some are not. Choose the features that will help you meet your unique needs or go back to why you wanted a VoIP system in the first place, which should help you choose your options.

    Your phone numbers, for example, are one of the most important features to consider. Will you be needing a specific phone number that’s easy to remember? Will you need a 1-800 toll-free number, an international number or a vanity number, which is easy to remember?

    There are many add on features that you can add to your plan depending on your needs.

  4. Find out which features are necessary.

    In addition to phone numbers, there are other vital features such as virtual receptionists and certain call centre features like IVR (interactive voice response) system. If your team receives a high amount of calls on a daily basis, then IVR is a must-have.

    Ask your preferred VoIP vendor if they offer this before you sign up with their service.

  5. Choose your service provider

    Once you have listed your budget and the features you need, it’s time to choose your service provider. Evaluate your options based on their price, ease of use, call management, CRM integration, expertise, and call quality.

    More importantly, they should have a stable network connection so your business is not constantly interrupted.

  6. Order and setup other related hardware.

    Once you already have an account, you can start calling. Most VoIP systems allow you to make or receive calls using a desktop app, which is easy and straightforward to use.

    As mentioned, most of the hardware you need is already available to you, like the headset and your computer’s microphone and speaker. But for added convenience, you may also order a VoIP phone that can be connected to the Wi-Fi so you can call from anywhere.

  7. Setup and configure your VoIP service.

    Log in to your account and from the dashboard go to “settings.” You can manage your inbound calls settings like IVR, call queueing, etc. and you can also set up your outbound calls and edit your privacy and caller ID settings.

    You can add numbers to your account, set up music on hold, call recording, etc.

How much do VoIP plans and calls cost?

SIPcity plans start at $10 up to $75 per month for capped local and national calling. While Ultimate VoIP plans start at $25 up to $200 per month.

The price varies a lot depending on how many minutes you need or the add on features you want to include.

We also offer Midsize VoIP plans for SMB (small and medium businesses) users, and the prices start at $80 to $300 for Capped VoIP, and $200 to $800 for Ultimate VoIP plans suitable for those who have a higher volume of outbound calls to landlines and mobiles.

Please check out our pricing pages for the details.

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Advantages of Using VoIP For Small Business

SIPcity is one of the best VoIP providers in Australia, and we offer you the most reliable connection, a complete array of features, and flexible plans that will fit any budget and meet all of your business’ unique needs.

We help small businesses have a big voice, for less.

Have you got any more questions? Get in touch with our team today!


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